Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Latest stories Page 17
Article Can video games make you a better person?
Video games are often used as tools for entertainment and relaxation. But as the games improve…
Article 9 questions to ask before starting up with coworkers
It may seem natural to start up a business with a colleague. You already know each…
Article Great expectations: why consumers demand the very best
Customers have great expectations, and those expectations transfer. A great experience with one brand or service…
Article Why are my customers angry?
So you have angry customers. Instead of being annoyed, first figure out why they're angry and…
Article The long-term effects of Millennial bashing
Millennial bashing is almost a sport for some, and while mostly in fun, it isn't very…
Article The generational divide
We've always had divisions between generations, but is the generational divide deepening? Get a little insight…
Article First world problems aren’t just for the First World anymore
First world problems are not just for the First World anymore. Rachel Henry shares five books…
Article What we expect in the expectation economy
We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the…
Article When empathy backfires
Empathy is a great thing, but too much empathy or misdirected empathy is not. Bad empathy…
Article You take the good, you take the bad—you can overcome empathy exhaustion
It is possible to be empathetic so often that you suffer from empathy exhaustion. It happens…
Article Could an empathy meeting help you see with new eyes?
An empathy meeting—a safe place to ask "why"—might be what your organization needs. Empathy meetings help…
Article 7 ways to make friends when you move for work
A new job can be exciting. A new job in a new city is really exciting.…
Article How to manage customer satisfaction in a crisis
Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.
Article Returnship: the path forward for mothers in the workplace
Mothers returning to the workplace after a long absence have a hard hill to climb. But…
Article Returnship: why mothers can’t break down the corporate door
Mothers returning to work after a lengthy absence face special circumstances that other job returners do…
Article No boys allowed: why we still need women only spaces
Spaces designed for women only are popping up everywhere—from gyms to office spaces. But why? Why…
Article Giving thanks: brands need gratitude, too
You likely give the people in your life gratitude, but do you give brand gratitude? Telling…
Article The perils of being a too-nice boss
As a boss, it's possible to be too nice to employees. Leaders need to apply radical…
Article My heartbreak; your headache. How to handle divorce in the workplace.
Handing a divorce in the workplace is hard, whether it's yours or an employees. But there…
Article Bad boss or bad behavior? What happens when feedback falls short.
Feedback is not easy to give. It's actually much harder to give bad feedback. In the…