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Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.


Latest stories

Article
6 min read

How to build customer loyalty with shipping

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

Article

Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…

Article
6 min read

Providing support on multiple channels in multiple languages

Language doesn’t need to be a barrier in your efforts at going global

Article
1 min read

Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Article
6 min read

How an omnichannel customer experience contact center works

An omnichannel customer experience is good for both customers and agents. Find out how omnichannel can streamline your contact center operations and make everyone's life a little easier.

Article
1 min read

The Multi-Channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…

Article
4 min read

The key to great service? Saying “I don’t know”

Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.

Article
4 min read

Keeping gamers in the game through customer service

Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.

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Customer satisfaction surveys in Zendesk Support

Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…

Article
3 min read

Deliver a seamless online customer experience

In this post, we’ll share how you can stand out from the crowd with a better…

Article
6 min read

Let customers choose your business hours

So how do you pull off delivering 24/7 business hours? By being smart humans and using…

Article
12 min read

Customer success: A guide to what it is and why it matters

Customer success is all about ensuring buyers reach their goals. Create a customer success strategy to increase retention and help your business thrive.

White Paper
7 min read

Customer service: turning transactions into relationships

Customer service has never been easy. Over the years it has only become more complex and…

Article
3 min read

How to never make a VIP customer wait

For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP…

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Meeting the fresh demands of omnichannel customers

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