Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories
Article
10 min read
Guide to customer reviews: Tips on how to get them and examples
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.
Article
3 min read
Zendesk update: Helping each other to keep moving forward
Here is a snapshot of how we've been navigating the COVID-19 crisis.
Article
19 min read
Customer onboarding guide for 2024 (+6 best practices and examples)
Customer onboarding is the process of teaching new customers the value of your product or service. Here's how to build an onboarding program that sets clients up for success.
Article
15 min read
22 customer appreciation ideas & gifts to say thank you
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
Article
3 min read
Building empathy with your customers
Showing empathy for new and existing customers has become essential to customer service, as the need for thoughtful and efficient responses has increased.
Article
8 min read
5 ways to create mobile customer engagement
With more consumers using mobile than ever before, it’s essential for companies to prioritize mobile customer engagement.
Article
7 min read
What is a customer engagement platform? Top platform features 2024
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
Article
6 tips for creating mobile-friendly emails
Mobile optimization is an important part of any business success strategy
Article
20 min read
16 customer loyalty programs of 2024 + how they work
A customer loyalty program, also known as a rewards program, is a strategy that helps retain customers and encourages them to continue purchasing from your brand. Read on for examples of the best loyalty programs.
Article
8 min read
How to build an email list
Knowing how to build an email list is essential before you can use one to build relationships with customers.
Article
7 min read
Turn the churn around: how to reduce customer churn
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
Article
8 min read
7 ways to build customer loyalty (and why it's important)
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
Article
10 min read
How to increase customer engagement: 5 strategies that work
Increase customer engagement by implementing effective strategies that help you connect with your audience throughout their journey.
Article
8 min read
11 email etiquette tips for better customer emails
Make sure your message is well-received by your customers with these tips
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