Skip to main content

Customer expectations


Latest stories

White Paper
1 min read

Employee experience: How consumer expectations are shaping the workplace

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…

Article
2 min read

Customer pain points: How to identify and resolve (+ examples)

You’ve likely come across pain points in your life—road work causing a traffic jam or a…

White Paper
1 min read

Quantifying the business impact of customer service in Singapore

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Article
5 min read

13 strategies for becoming a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

Article
1 min read

The Multi-Channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…

Infographic

Meeting the fresh demands of omnichannel customers

Article
1 min read

Bright Ideas: HR Customer Stories

The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…

Infographic
1 min read

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

Infographic
1 min read

Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

Article
7 min read

Small and mighty: Empowered support teams lead to CX success for SMBs

“Champion” small businesses deliver on customer service, agent experience, and agility.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.