Improve customer experience

When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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Customer service definition and skills for 2020 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

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Why Cloud 100 startups are investing in CX Article

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

How to anticipate your customer needs and solve them Article

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

An overview of apps for startups Article

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

A business’s guide to customer reviews Article

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

How GiveDirectly grants cash, and the dignity of choice, to program recipients Article

How GiveDirectly grants cash, and the dignity of choice, to program recipients

For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.

3 hidden costs of Freshdesk: Why low license fees can be deceptive Article

3 hidden costs of Freshdesk: Why low license fees can be deceptive

Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.

In an uncertain world, knowledge is power Article

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

How to start a virtual call center that provides excellent customer service Article

How to start a virtual call center that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.