Improve customer experience
When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
A knowledge management system is the process for gathering and sharing information within an organization and the technology used to manage those processes.
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.