Improve customer experience

When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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Answer Bot is here to help: Better comprehension, more languages, less effort

With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.

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What is a mobile help desk? Article

What is a mobile help desk?

Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection

What is a knowledge management system?

What is a knowledge management system?

A knowledge management system is the process for gathering and sharing information within an organization and the technology used to manage those processes.

SMBs can do more with less during times of change Article

SMBs can do more with less during times of change

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

How the Junkyard Golf Club scales customer support wisely Guide

How the Junkyard Golf Club scales customer support wisely

The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite

5 of the best knowledge management examples Article

5 of the best knowledge management examples

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

The Groomsman Suit offers suits customers love–at scale Guide

The Groomsman Suit offers suits customers love–at scale

The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite

Zendesk is FedRAMP authorized Article

Zendesk is FedRAMP authorized

Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data

Call center 101: What makes a successful call center? Article

Call center 101: What makes a successful call center?

Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.