Improve customer experience
When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
Learn the best way to set up and manage a remote customer service team.