Improve customer experience

When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

Latest stories Page 14

Solving your customer problems without causing more problems Article

Solving your customer problems without causing more problems

What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well

How customer support and customer service work hand-in-hand Article

How customer support and customer service work hand-in-hand

Customer support helps users troubleshoot and optimize their use of a product—knowing how it connects to customer service can be a boon for business.

4 tips for springboarding from Tier 1 support Article

4 tips for springboarding from Tier 1 support

See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk

Innovate, explore and onboard with a sandbox Article

Innovate, explore and onboard with a sandbox

Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.

How businesses can benefit from proactive messaging Article

How businesses can benefit from proactive messaging

Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented

The types of customer service you should know about Guide

The types of customer service you should know about

With so many different ways to offer customer service, whether it be via email, live chat,…

3 smart solutions to common customer service challenges Article

3 smart solutions to common customer service challenges

While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common

New year, new apps Article

New year, new apps

Check out these great new apps. They’ll help you make the most of Zendesk and provide a great experience for your customers.

Employees are customers, too: why building a better internal help desk matters Article

Employees are customers, too: why building a better internal help desk matters

Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success

5 questions every IT leader should ask of their CRM platform Article

5 questions every IT leader should ask of their CRM platform

When IT leaders are deciding what they need out of a CRM platform, there are five…

Scalable self-service support: tailor-made for every company Guide

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

Why AI will transform how customer service teams work Article

Why AI will transform how customer service teams work

Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.

Employee experience: How consumer expectations are shaping the workplace White Paper

Employee experience: How consumer expectations are shaping the workplace

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…

5 fun facts about omnichannel support Infographic

5 fun facts about omnichannel support

Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…

How to structure product support Article

How to structure product support

Preparing agents and triaging tickets are especially important when it comes to structuring product support

Help your multilingual knowledge base thrive with AI Article

Help your multilingual knowledge base thrive with AI

With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

Enhancing the agent experience with contextual workspaces Article

Enhancing the agent experience with contextual workspaces

Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace

Other vendors to consider for modern analytics and BI Article

Other vendors to consider for modern analytics and BI

While doing research for the 2018 Magic Quadrant for analytics and BI platforms, Gartner identified 33…

Four best practices for implementing extreme customer self service Article

Four best practices for implementing extreme customer self service

Today’s empowered customers have a strong do-it-yourself mindset and changing expectations in terms of preferred engagement…

Appy New Year! Article

Appy New Year!

We're welcoming the new year with some great new apps to help you make the most of Zendesk