Client loyalty

Latest stories Page 3

How Sephora created a futuristic, omnichannel customer experience Article

How Sephora created a futuristic, omnichannel customer experience

https://d26a57ydsghvgx.cloudfront.net/content/podcast_s01_episode4_header.png

How MoviePass radically changed the movie theater customer experience Article

How MoviePass radically changed the movie theater customer experience

Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience Article

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

Introducing Repeat Customer: A podcast about delivering excellent CX Article

Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…

Customer service: turning transactions into relationships White Paper

Customer service: turning transactions into relationships

Customer service has never been easy. Over the years it has only become more complex and…

Forrester’s Predictions 2016: The eCommerce Gap Widens Article

Forrester’s Predictions 2016: The eCommerce Gap Widens

As anyone who’s ever developed or marketed a website knows, the Internet can be both a…

Bright Ideas: Retail Customer Stories Article

Bright Ideas: Retail Customer Stories

What’s in store for the future of commerce? Transaction-based sales models have given way to a…

Article

How to Defuse Even the Worst Customer Situations

The most difficult customer service situations demand more of customer service agents than just good intentions…

Article

Going Beyond Support with Customer Engagement

As your customer base grows, there comes a time when you need to engage your customers…

Article

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…

Article

7 Effective Keys to Transforming the Customer Experience

Article

The Cult of the Customer – Turning Customers into Evangelists

Article

3 customer service lessons from Disney

Providing the world-class service Disney theme park is known for is not simply a matter of…

Best in practice: what works in customer service Infographic

Best in practice: what works in customer service

Your reputation for providing the best customer service matters,. In fact, as our latest infographic illustrates,…

The Zappos Experience: Creating a Customer Service Culture Article

The Zappos Experience: Creating a Customer Service Culture

With Joseph A. Michelli, Ph. D. Zappos customer service is the envy of any company looking…

The Apple Experience: Secrets to Insanely Great Customer Loyalty Article

The Apple Experience: Secrets to Insanely Great Customer Loyalty