Customer relationships
Latest stories Page 4
Article Lessons from Reddit: 5 ways businesses can support digital altruism
When it comes to trending stories involving the internet, news about leaked emails, debates about online…
Article 5 trends from retail’s 2020 Big Show
In addition to fresh starts and earnest resolutions, January calls tens of thousands of retailers to…
Article Putting brand values behind brand politics
You would think a taco truck could stay out of the swirling storm of outrage and…
Article Making public service customer service
Remember when you got your driver’s license—that first sweet, sweet taste of freedom? In the midst…
Article 8 more funny customer service scenes in film and TV
While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…
Article 4 ways to bring transparency to the customer experience
When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…
Article CXM best practices for every business
Customer Experience Management (CXM) has become a buzzworthy concept over the last 10 years as businesses…
Article Bespoke is coming to a product or service near you
A headline in The Atlantic Monthly proclaimed: “The Future of Marketing is Bespoke Everything.” That might…
Article 7 innovative ways technology is transforming the patient experience
I recently came back from vacation with an insect bite the size and feel of a…
Article Feeding the needs of today’s experience-hungry customer
Technology has changed the way we human beings interact with the world. Everything is faster, easier,…
Article Unlocking the potential for new customer experiences with 5G
No one knows for sure what a 5G world will look like. Imagine what’s possible if…
Article Lessons in CX from 3 thriving brands
One of the things that shocked Mio Adilman when he became host of the Repeat Customer…
Article 5 ways to improve customer trust in your org
The way traditional and social media cycles operate today, it is safe to say companies are…
Article In a digital world, let customer trust be a differentiator
People have historically put their faith and assets in large institutions because there weren’t many other…
Article Putting the sensory into the customer experience
A few years ago, a study was published that showed that walking barefoot on the Earth,…
Article Personalization’s deep data foundations
Data-driven personalization is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organizations,…
Article To excel at customer intimacy, you will need data
Technology has reduced barriers to entry across many industries, leading to saturation in some markets and…
Article What makes for a repeat customer? Podcast host Mio Adilman weighs in
After two years of hosting the Webby-nominated Repeat Customer podcast, Mio Adilman has learned a thing…
Article 5 innovative ways brands are using bots to help customers connect
“What’s your weirdest family tradition?” That was the first message I sent to Shaun, someone I’ve…
Article How the Design Institute for Health reimagines patient healthcare
When the Design Institute for Health was testing out its prototype for a new clinic for…