Customer relationships
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8 min read
Putting brand values behind brand politics
You would think a taco truck could stay out of the swirling storm of outrage and…
Article
9 min read
Making public service customer service
Remember when you got your driver’s license—that first sweet, sweet taste of freedom? In the midst…
Article
6 min read
8 more funny customer service scenes in film and TV
While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…
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6 min read
4 ways to bring transparency to the customer experience
When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…
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6 min read
CXM best practices for every business
Customer Experience Management (CXM) has become a buzzworthy concept over the last 10 years as businesses…
Article
11 min read
Bespoke is coming to a product or service near you
A headline in The Atlantic Monthly proclaimed: “The Future of Marketing is Bespoke Everything.” That might…
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11 min read
7 innovative ways technology is transforming the patient experience
I recently came back from vacation with an insect bite the size and feel of a…
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8 min read
Feeding the needs of today's experience-hungry customer
Technology has changed the way we human beings interact with the world. Everything is faster, easier,…
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8 min read
Unlocking the potential for new customer experiences with 5G
No one knows for sure what a 5G world will look like. Imagine what’s possible if…
Article
6 min read
Lessons in CX from 3 thriving brands
One of the things that shocked Mio Adilman when he became host of the Repeat Customer…
Article
5 min read
In a digital world, let customer trust be a differentiator
People have historically put their faith and assets in large institutions because there weren’t many other…
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8 min read
Putting the sensory into the customer experience
A few years ago, a study was published that showed that walking barefoot on the Earth,…
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9 min read
Personalization’s deep data foundations
Data-driven personalization is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organizations,…
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5 min read
To excel at customer intimacy, you will need data
Technology has reduced barriers to entry across many industries, leading to saturation in some markets and…
Article
14 min read
What makes for a repeat customer? Podcast host Mio Adilman weighs in
After two years of hosting the Webby-nominated Repeat Customer podcast, Mio Adilman has learned a thing…
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