Customer relationships
Latest stories Page 8
Article Big box stores have everything but big customer service
Walking into a big box hardware store is a little like walking into a deserted castle…
Article Going global means learning to go local
When I hear the phrase “buying local,” I immediately conjure up images of farmer’s markets and…
Article 5 dating questions you should ask your customers
Customer relationships aren’t that different from your romantic ones. You spend time getting to know a…
Article AI is what dreams are made of. Just ask Disney.
We talk a lot about artificial intelligence and the impact AI will have on our culture…
Article We’re not all meant to serve customers, but if you do… a Q&A with CX leader Jeff Toister
Jeff Toister knows CX... but he really knows culture. Here he talks about our responsibility to…
Article Worked at Red Lobster? Put that on your resume.
Years ago, when Sara Price moved to Chicago, she waited tables while trying to build an…
Article The siren call of customer service
Most of us have never thought of customer service as a career... even when customer service…
Article Begging the question, beating the straw man, and other non-sequitur nonsense
If you deal with customers, you will someday engage in customer arguments. Arguing, making your case,…
Article Selfish or selective? 6 ways Millennials are changing charitable giving.
Many people think of Millennials as self-centered, selfie-snapping, uber-texting, uber-riding, narcissists. Even some Millennials share this…
Article Inside a hotel room: tips for excellent customer service
Hospitality customer service is a niche that can help every industry. From retail to technology, these…
Article The good and the bad of influencer marketing
Influencer marketing is inarguably very popular in our world of social media. But do you know…
Article 10 ways to be a great customer and get great customer service
Being a great customer has lots of benefits, including great customer service. Here are some lessons…
Article The value of hospitality, no matter what industry you’re in
The value of hospitality can help your business by creating more loyal customers, no matter what…
Article Empowering your team: kindness in customer service
Being nice plays a big part in customer service. So start empowering your teams to embark…
Article 8 steps to creating loyal, human, customer connections
What if someone told you there was a formula for generating repeat business? That, in just…
Article Great expectations: why consumers demand the very best
Customers have great expectations, and those expectations transfer. A great experience with one brand or service…
Article Why are my customers angry?
So you have angry customers. Instead of being annoyed, first figure out why they're angry and…
Article First world problems aren’t just for the First World anymore
First world problems are not just for the First World anymore. Rachel Henry shares five books…
Article What we expect in the expectation economy
We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the…
Article How to manage customer satisfaction in a crisis
Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.