Customer relationships
Latest stories Page 9
Article Giving thanks: brands need gratitude, too
You likely give the people in your life gratitude, but do you give brand gratitude? Telling…
Article How to turn customers into brand evangelists: a customer experience guide to the promoter economy
This Relate Leadership guide explores the role that customer service and customer experience plays in building great customer relationships and ensuring high customer satisfaction, which leads happy and loyal customers to become brand evangelists.
Article The goods on good materialism: how to have a better relationship with your stuff
There's a lot of talk about less stuff, more happiness. But is it about less, or…
Article How Millennials are driving the experience economy
Experiences educate people, help them communicate, and keep them less in debt. Read more about the…
Article How to treat people: advice from volunteer managers and customer service
Volunteer managers and customer service professionals have something big in common: they know how to treat…
Article How to onboard and train new customer service reps
Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.
Article How to interact with customers on live chat
Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.
Article How to interact with customers on the phone
Talking to customers on the phone is immediate and direct and customers still love it. Provide phone-based support the right way using these tips.
Article How to follow the sun and provide great global support
If you want to provide 24 x 7 support 365 days of the year—or more loosely, “anytime, anywhere” support—you can adopt the follow-the-sun” model. Here’s how it’s done.
Article Measuring happiness: What’s the difference between CSAT and NPS®?
It’s important to look at customer happiness in the short- and long-term. This requires sending out two different types of survey: CSAT and NPS. Discover how to use both effectively.
Article Interview questions for hiring great customer service reps
These interview questions for customer service reps will help you find & hire the best. Includes…
Article 5 ways to better connect with customers using NPS data
Explore this interactive infographic for five unexpected ways to use your Net Promoter Score data to better connect with customers.
Article Empathy and humanistic design are customer service game changers
Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…
Article It’s not me, it’s you. When to break up with a customer.
Not every customer relationship is going to be perfect, but some are downright toxic. Knowing when…
Article When “no” is the right thing to say to a customer
Telling a customer no, is never easy, even when it is the right thing to say.…
Article “Thank you.” What to do with customer complaints.
Saying 'thank you' might not be what you want to say when receiving negative customer feedback,…
Article Manage your amazing customer service team
This Relate Leadership Guide focuses on managing the most valuable asset you have, your team and your people. If they’re happy and engaged, there’s a better chance that your customers will be as well.
Article Recruit, hire, and onboard customer service representatives
This guide provides you with advice for recruiting, hiring, and onboarding reps who embody the traits that help build great customer relationships and deliver great customer service.
Article 5 reasons we fall in love with customer service
Customers fall in love with your support for many reasons: fast service, humor, and even the…
Article Turn complainers into brand advocates. Find the love.
Turn complainers into brand advocates. When complaints are handled to our satisfaction, we actually become more…