Customer retention
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Article
7 min read
What customer first really means (+ 9 strategic steps)
Putting your customers at the center of your organizational decision-making process can directly translate to long-term relationships and business success.
Article
2 min read
Ultimate guide to customer lifecycle management
Customer lifecycle management (CLM) describes the process of tracking the steps a consumer takes on their journey to making a purchase. Prioritize CLM to provide better support and retain customers.
Article
6 min read
8 ways to adopt and grow a customer service mindset
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.
Article
10 min read
What is digital customer service? | Benefits and strategy
Phone-dominant service solutions are no longer sufficient to meet consumers’ needs. Companies can improve the customer experience and cut operational costs by expanding their digital customer service offerings.
Article
9 min read
What is a 360 customer view? (+ 3 tips for creating your own)
Leverage data to create a 360 customer view and provide personalized experiences that will delight your audience.
Article
6 min read
Customer service vs. customer experience: Here’s the difference
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Article
7 min read
Customer retention software: Everything you need to know
Learn more about customer retention software and how it can help your business provide awesome customer experiences.
Article
12 min read
Personalization 101: What it is, importance, and examples
Use consumer data to perfect the customer experience (CX) with personalized products, customer service, and messaging.
Article
10 min read
Millennials vs. Gen Z: Differences in customer service expectations
They’re just one generation apart, but they think differently about customer service. Here’s how to tailor your customer service to millennials and Gen Z.
Article
29 min read
How to deal with angry customers: 17 tips, templates, and examples
Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.
Article
8 min read
5 reasons why the customer is always right
“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.
Article
10 min read
10 ways to improve customer experience (CX)
CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.
Article
14 min read
What is customer value? Definition, formula & importance
Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
Article
13 min read
What is a customer success manager and what do they do?
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Article
19 min read
Customer onboarding guide for 2024 (+6 best practices and examples)
Customer onboarding is the process of teaching new customers the value of your product or service. Here's how to build an onboarding program that sets clients up for success.
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