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Customer satisfaction


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Article
6 min read

What is relationship marketing? A guide for 2024

The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!

Article
14 min read

8 customer service standards to meet: A checklist

Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

White Paper
6 min read

The importance of customer experience

In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…

Article
8 min read

What is customer experience management?

Create a customer experience management strategy to build connections with your buyers, foster loyalty, and stand out from the crowd.

Article
7 min read

The types of customer service you should know

With so many different ways to offer customer service, whether it be via email, social media,…

Article
2 min read

Customer pain points: How to identify and resolve (+ examples)

You’ve likely come across pain points in your life—road work causing a traffic jam or a…

Infographic

How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Article
12 min read

How to create customer surveys: 8 tips and examples

Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.

White Paper
1 min read

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Article
10 min read

Customer Effort Score, explained (+5 ways to improve it)

Learn the best ways to make life easier for your customers by tracking your Customer Effort Score.

Article
9 min read

What are customer service objectives? 4 industry experts weigh in

We asked customer experience experts to provide examples of important customer service objectives.

Video

Customer satisfaction surveys in Zendesk Support

Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…

Article
12 min read

Customer success: A guide to what it is and why it matters

Customer success is all about ensuring buyers reach their goals. Create a customer success strategy to increase retention and help your business thrive.

Article
9 min read

What is customer happiness? (+5 ways to improve it)

Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.

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