Customer satisfaction
Latest stories
Article
6 min read
What is relationship marketing? A guide for 2024
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
Article
14 min read
8 customer service standards to meet: A checklist
Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
White Paper
6 min read
The importance of customer experience
In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…
Article
8 min read
What is customer experience management?
Create a customer experience management strategy to build connections with your buyers, foster loyalty, and stand out from the crowd.
Article
7 min read
The types of customer service you should know
With so many different ways to offer customer service, whether it be via email, social media,…
Article
2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
Infographic
How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
Article
12 min read
How to create customer surveys: 8 tips and examples
Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.
White Paper
1 min read
Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article
10 min read
Customer Effort Score, explained (+5 ways to improve it)
Learn the best ways to make life easier for your customers by tracking your Customer Effort Score.
Article
9 min read
What are customer service objectives? 4 industry experts weigh in
We asked customer experience experts to provide examples of important customer service objectives.
Video
Customer satisfaction surveys in Zendesk Support
Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…
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