Feedback in business is crucial to growing and improving. It’s beneficial to take a closer look at what’s working and what isn’t. But where do you start?

We've compiled a list of our product features and ideas to help your team continue to work effectively from home

When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents

It's hard to make time for a training program when you’re trying to keep up with customer demands, but it’s critical to your company’s health. Here are some key tips

Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

We collected some customer service quotes to look to when the going gets tough

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea

Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Customer service reps are less engaged in their work when they use call center scripts that don’t have the flexibility they need to interact with customers

Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.

In the era of the customer, the customer service job has evolved beyond its tired clichés and become a full-fledged (and promising) career

Robin Frerichs is in the unique position of supporting Zendesk support agents, building a bridge between customer experience and the advocate experience

As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.