Customer service management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
Using segmentation to better serve your best customers.
Here are four questions you should ask before getting started with an outsourcer.
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…