Customer service management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Customer service definition for 2020 and beyond
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Latest stories
How to measure customer satisfaction: advice from industry leaders
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
5 tips for providing customer oriented support (and why you should)
Your support team can create customer loyalty. Here's how.
Article Scaling your support team: 7 common questions, answered
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
Article Work smarter: Live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer…
Article 5 components of a winning knowledge base article template
The key is to find the right mix of knowledge base article templates for your customer-audience
Article 3 tips on how to improve your IT service desk
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Article 5 skills that make your customer service resume stand out
Top things hiring managers look for in a customer service resume
Article Content management vs knowledge management
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.