Customer service management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Latest stories Page 11
Article Tiers for fears: Is tiered support for you?
If you’re a business with consistently growing customer base and ticket volume, it might be time…
Article Why firsthand product experience is the best teacher
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk. As…
Article How to be human while collecting customer data
Without categorizing the requests landing on your desk, collecting customer data needed to make informed decisions…
Video Schedules in Zendesk Support
With Schedules in Zendesk Support you can build workflows and analysis around the hours of your…
Article How to Deliver Better Customer Service This Year
Watch our recent webinar, featuring Forrester analyst Kate Leggett, that will offer concrete ways to assess…
Article 3 ways to achieve better self-service
Most customers would rather help themselves than reach out to an agent. In order to deliver…
Article Improve remote support with a follow the sun model
The sun never sets for businesses that rely on remote support, and global support, for customer…
Article The best customer service is a group effort
Many teams at your company help to support the relationship between your business and your customers.…
Infographic Customer engagement with agile customer care
Every interaction with a customer provides companies with an opportunity to not only provide a great…
Infographic Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
Infographic Increase revenue with agile customer care
Some companies look at customer service as a drain on resources. As a result, customer service…
Article Advocate Spotlight on Tier 3: Bringing a hive mentality to work
Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…
Infographic In good company: Expand support beyond customer service
Supporting today’s customers requires an “all hands on deck” approach. Customer service is no longer siloed…
Article Top 3 complaints from customer support agents
We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…
Article How to improve customer service: align the company with shared goals
As head of customer service, you know better than anyone the importance of customer service. Today’s…
Article Beyond FAQ: how support can create great customer experiences
A well-designed FAQ that matches the look, feel, and tone of the business should be top…
Article Adobe and Zendesk: powering multi-channel customer experiences
In order to deliver a great experience to a wider set of customers, Zendesk and Adobe…
Article From Cost Center to Profit Center: the Potential ROI of Zendesk
Our 30 minute webinar discusses The Total Economic Impact™ of Zendesk, a December 2016 commissioned study…
Article Which comes first, the customer or agent experience?
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Article 5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…