Customer service management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Latest stories Page 12
Article Improved agent experience leads to improved retention and ROI
As companies look to compete in today’s highly competitive and dynamic business climate, the pressure on…
Article Boosting call center customer satisfaction
If your primary goal is to improve call center customer satisfaction, it’s not enough to just provide a phone number to call
White Paper Streamlining Customer Service with In-App Support Solutions
It’s no fun encountering a bug in an app when you’re in the midst of a…
Article Supporting customers while supporting the community
Meet DeShawn, a senior Tier 1 advocate, who shares why making time to volunteer in the…
Article How efficient customer service affects your bottom line
Your customer service agents might be hard workers, but if systems are preventing them from being…
Article Community tips for happier customers
Zendesk can't magically provide you with happier customers. But we can give you the tools you…
Article Are your customer experience initiatives working?
As the customer service playing field has changed, so have the criteria for measuring success. Enter…
Article Meeting multichannel customer service expectations
On-Demand with Billy Hamilton-Stent & Josh Frank The days of businesses providing a single channel of…
Article Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
Article An unlikely advocate for Advocacy
Meet Guillaume Deleeuw, Team Lead for Tier 2 Technical Support at Zendesk. Here he shares his…
Article Agile customer service drives revenue
Offering customers access to top-notch customer service teams is a box smart companies need to check,…
Article Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Article The short path from Swedish lawn bowling to advocacy training & development
Some of us aren't so great about answering when opportunity knocks. Not the case with Justin…
Article Why new college grads should try a customer support career
Customer support agents gain a wide range of skills that can lead to big opportunities
Article Zendesk Feature Close-Up: Triggers
Let’s be honest: There are a wealth of features to think about when you’re building a…
Article Who you gonna call? Your dedicated Advocacy Relationship Manager
Meet Mark, an advocacy relationship manager for Zendesk based in Manila. We talked to Mark to…
Article HR Tech week recap: Why we need to shift the HR mindset
The focus at HR Technology’s annual conference and expo, held last week in Chicago, focused on…
Article How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
Article Managing customer satisfaction surveys and ratings
Today, as part of our Zendesk on Zendesk discussion series, I’ll shed some light into how…
Article Making Multichannel Support Simple and Successful
Email. Phone. Chat. Messaging. Customers want to connect with companies over a variety of channels. And…