Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

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How to pick customer segmentation software that will scale with your team Article

How to pick customer segmentation software that will scale with your team

Here's what to look for in a customer segmentation tool.

Choosing customer service software for your startup Article

Choosing customer service software for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

Verimatrix uses Zendesk Support to optimize their customer service operations White Paper

Verimatrix uses Zendesk Support to optimize their customer service operations

Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…

Top 5 reasons Salesforce customers are switching to Zendesk Guide

Top 5 reasons Salesforce customers are switching to Zendesk

An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…

The ultimate guide to customer service chatbots Article

The ultimate guide to customer service chatbots

Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships

A support team’s guide to WhatsApp Business app and API Article

A support team’s guide to WhatsApp Business app and API

Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.

Mediaocean empowers better customer support teams and content with Zendesk White Paper

Mediaocean empowers better customer support teams and content with Zendesk

Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…

Measuring customer experience with Zendesk Explore Article

Measuring customer experience with Zendesk Explore

How to track and leverage customer data to improve CX.