Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
The world will keep changing, and now is the time to embrace it. Change can be…
The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.