Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Upgrade your Suite: Introducing Suite Ready partners Article

Upgrade your Suite: Introducing Suite Ready partners

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

Making CX smarter and more personalized with Zendesk and AWS Article

Making CX smarter and more personalized with Zendesk and AWS

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…

Kicking off summertime with new apps Article

Kicking off summertime with new apps

Learn about some great new apps to help improve and extend your Zendesk experience

Zendesk Duet: break down the silos between sales and support Article

Zendesk Duet: break down the silos between sales and support

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…

Three ways an AI-powered knowledge base changes the game Article

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

3 ways to turn your call center into an experience center Article

3 ways to turn your call center into an experience center

Cloud-based contact centers, workforce optimization, advanced automation, and AI are the driving forces behind turning call centers into experience centers

Use these maps to find great apps Article

Use these maps to find great apps

A new month means new Zendesk integrations

Help desk vs service desk: what’s in a name? Article

Help desk vs service desk: what’s in a name?

Regardless of what you prefer to call these support teams, there are many solutions that help you better meet customers’ needs

How Envoy builds apps 3x faster with a flexible CRM platform Article

How Envoy builds apps 3x faster with a flexible CRM platform

Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform

April showers bring a bounty of integrations Article

April showers bring a bounty of integrations

They also bring lousy headlines. Hey, they can’t all be hits

The integration party never stops Article

The integration party never stops

We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.

Integration anticipation Article

Integration anticipation

I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for

Innovate, explore and onboard with a sandbox Article

Innovate, explore and onboard with a sandbox

Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.

New year, new apps Article

New year, new apps

Check out these great new apps. They’ll help you make the most of Zendesk and provide a great experience for your customers.

Employees are customers, too: why building a better internal help desk matters Article

Employees are customers, too: why building a better internal help desk matters

Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success

5 questions every IT leader should ask of their CRM platform Article

5 questions every IT leader should ask of their CRM platform

When IT leaders are deciding what they need out of a CRM platform, there are five…

Enhancing the agent experience with contextual workspaces Article

Enhancing the agent experience with contextual workspaces

Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace

Appy New Year! Article

Appy New Year!

We're welcoming the new year with some great new apps to help you make the most of Zendesk

Chat support models: shared vs dedicated Article

Chat support models: shared vs dedicated

Here are two methodologies for channel assignment that can help improve the overall customer experience

Content Cues: How artificial intelligence can help improve customer support Article

Content Cues: How artificial intelligence can help improve customer support

Staying on top of knowledge management for help centers can be tricky, but it's a lot…