Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
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Article How to support your robot co-worker
We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…
Article Why chatbots won’t necessarily replace humans
Chatbots will play a much larger role in customer interactions in the next five years, but…
Article Untapped: the ROI of customer service
Customer service can have a direct impact on the bottom line. So why do so few companies understand the ROI of customer service?
Article How will artificial intelligence assist customer service agents?
New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers
Article FAQ-page design: Be savvy about self-service
With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.
Article Machine learning: a new potential in customer service
Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning
How video can enhance self-service
The human brain processes video at astounding speeds. Try using it in your support pages.
Article How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
Article Live chat vs. phone support
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
Article 3 Results of bad customer service
Here's a list of what providing bad customer service can do for your company
Article The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before…
Article Customer service terms everyone should know
To “translate” the language of the business, we’ve put together a glossary of customer service terms…
Infographic Fill the self-service gap
More often than not, customers would rather help themselves than reach out to a support agent.…
Article Why CX, Why Now?
Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…
Article Why you must offer chat support
It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…
Article Zendesk and WeWork partner to help growing businesses create better customer relationships
We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…
Article Uncover the value of support: 3 ways to combat customer frustration
If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…
White Paper Forrester’s 2017 Customer Service Trends
Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…
Article How messaging apps can benefit your business
Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…
Article Sh*t support agents say
Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…