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9 min read

Here’s how companies actually got faster at solving customer issues last year

Sometimes it's the little things that make a big difference.

Article
4 min read

Why you should use historical data to automate inquiries

Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.

1 min read

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months. Customer…

Article
6 min read

Start your summer with the right integrations

Here are the newest integrations from Zendesk to help your team provide great experiences.

The best things in life are free

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1 min read

The agility playbook—how larger firms can score a competitive advantage in CX

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

1 min read

The SMB agility playbook—set yourself up for long-term success

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

Article
4 min read

Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.

Article
11 min read

What is customer experience design? Benefits, examples, and tips

A well-designed customer experience helps brands develop meaningful relationships with buyers, secure repeat purchases, maintain a positive reputation, and improve internal processes.

Design

Article
5 min read

How chatbots can help agents improve customer support

The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

Article
5 min read

Get your monthly integration fix here

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.

Article
7 min read

Welcome to the integration station

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…

Article
8 min read

7 customer service trends to follow in 2023

Companies have put customer service at the top of their priority lists, and with good reason.…

Customer expectationsCustomer satisfaction

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
10 min read

What is CX and how has it changed in 2024?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.

Customer satisfactionSupport

Article
3 min read

What makes Zendesk champions of customer service

Everyone knows customer service is important. Or at least everyone should know. Because we are all…

1 min read

The digital tipping point: How SMBs can accelerate CX success in 2024

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

1 min read

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

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