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4 ways to stay ahead of the retail paradigm shifts
The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
Article
4 min read
How Zendesk is helping the vaccine distribution effort
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
Article
15 min read
What is conversational AI? The ultimate guide on how it works
Conversational AI is a set of technologies that can recognize and intelligently respond to speech and text inputs. Learn why conversational AI is the future of customer service.
Article
8 min read
February integrations are here
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…
White Paper
1 min read
The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
Article
7 min read
Live chat support vs. phones: Which should you choose?
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
Article
5 min read
CX is at a digital tipping point—here’s what IT leaders can prepare for
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Article
4 min read
Here's why customer service benchmarking is so important
Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
Article
8 min read
How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
Article
8 min read
How to embrace new behaviors in 2023
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
Article
7 min read
Digital natives are here to transform your CX
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
Article
7 min read
What is Platform as a Service? PaaS examples + SaaS vs PaaS vs IaaS
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
Article
6 min read
What is knowledge-centered service (KCS)?
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
Article
12 min read
A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Article
11 min read
18 customer service tips to win over your customers
Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.
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