Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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To build the team of your dreams, ask these customer success interview questions.
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
If you want customers to be loyal to you, you have to start putting them first.
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
As with any communication channel, there’s a right way and a less effective way to offer…
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
Forget what you think you know about customer support, for now. In just a few short…
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
8 top change management models and change management definitions