Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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White Paper
1 min read
Report: CX Champions of Asia Pacific
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
White Paper
1 min read
Report: CX Champions of Latin America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
White Paper
1 min read
Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article
12 min read
8 Questions CX leaders must answer before creating a customer experience map
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
Article
8 min read
How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
Article
7 min read
The new rules for customer service outsourcing in a changing world
Here are four questions you should ask before getting started with an outsourcer.
Article
7 min read
Best practices for Champions of CX
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
White Paper
1 min read
How SMB CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
White Paper
1 min read
How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
Article
8 min read
Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Article
5 min read
Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Article
1 min read
9 customer service gifs that explain a day in the life of a support agent
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
Article
10 min read
What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Article
8 min read
Why customer courtesy matters (and 8 tips on how to nail it)
Find out why compassionate customer service matters, and what it can do for your business.
Article
8 min read
What is customer-facing? Everything you need to know about customer-facing roles
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
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