Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Article 7 tips for excellent customer service
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
Article Customer orientation: definition, examples & skills
If you want customers to be loyal to you, you have to start putting them first.
Article 9 strategies for scaling customer support teams successfully
One of the challenges of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support team without sacrificing quality.
Article Work smarter: Live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer…
Article 3 tips for improving your IT service desk
Get ideas on how to improve your IT service desk so you create a support loop that benefits the entire company—and your customers.
Article Customer service resume samples, examples & skills
Top things hiring managers look for in a customer service resume
Article Content management vs knowledge management
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
Article Guide to knowledge management: Definition, types, and benefits
Knowledge management is a secret weapon for customer service teams. Here’s how to harness its power and make the most of it at your company.
Article Zendesk is FedRAMP authorized
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
Article How to start a call center (without breaking the bank)
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
Article 6 call center training tips for building an exceptional team of agents
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
Article How to navigate the lasting impacts of COVID-19 on customer support
Forget what you think you know about customer support, for now. In just a few short…
Article 6 essential skills for successful change management
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
Article Top 8 change management models: A comparison guide
8 top change management models and change management definitions
Article Inbound vs. outbound call centers: What’s the difference?
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
Article Change management communications: 6-step guide
Learn how to communicate effectively and empathetically during times of organizational change
Article The top call center tips for beginners or experts
Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.
Article Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
Article 5 steps to reducing friction in customer support
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Article 4 basic principles of change management for successful organizational change
Learn a few guiding principles of change management, so you can implement change faster and with less disruption