Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.
Your guide to change management metrics and KPIs.
Learn why change management matters to employee morale and successful business changes
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
We've compiled a list of our product features and ideas to help your team continue to work effectively from home
Designing a support experience that enables you to have natural conversations with your customers regardless of…
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
Serve your customers better and prepare your team for success with these customer service training ideas.
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
There are actionable ways to drive loyalty through your customer support. And loyalty really matters
Tackle the ups and downs of working in customer service with some of the most inspirational quotes from the experts.
What is social media customer service? Social media customer service is offering support through social channels,…
Good customer service is quickly becoming a core value to companies and has never been more…
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
65% of customers say they expect customer service to be faster than it was 5 years…