Skip to main content

Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.


Latest stories

Article
13 min read

What is a customer success manager and what do they do?

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

Article
7 min read

What is call listening?

Call listening can help improve your customer service team's performance. Here's what you need to know.

Article
7 min read

What is an enterprise help desk, and how does it benefit your team?

Here are the tools you need to meet your customers’ expectations, at scale.

Article
6 min read

Proven ways to deal with high call volume

High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.

Article
11 min read

How to start a call center (without breaking the bank)

Starting a call center can be an intimidating undertaking. We've broken down the process into a few simple steps, so you'll be up and running in no time.

Article
9 min read

How to successfully onboard a remote customer support team

Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.

Article
5 min read

How a ticketing tool helps SMBs scale with growth

For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…

Article
4 min read

22 customer service videos for 2024

Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.

Article
12 min read

7 tips for excellent customer service

An excellent customer experience can change the way you think about a company, and it can create real loyalty.

Article
9 min read

Customer orientation: definition, examples & skills

If you want customers to be loyal to you, you have to start putting them first.

Article
5 min read

Work smarter: Live chat best practices

As with any communication channel, there’s a right way and a less effective way to offer…

Article
6 min read

3 tips for improving your IT service desk

Get ideas on how to improve your IT service desk so you create a support loop that benefits the entire company—and your customers.

Article
6 min read

Content management vs knowledge management

Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.

Article
2 min read

Zendesk is FedRAMP authorized

Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data

Article
12 min read

How to start a call center (without breaking the bank)

What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.

Article
7 min read

6 call center training tips for building an exceptional team of agents

Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience

Article
5 min read

How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.