Customer support software

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Latest stories Page 11

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Infographic: Grade Your Customer Support With This Report Card

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Webinar: What’s New for Zendesk in March 2011

Original air date: March 30, 2011 We have some exciting new functionality in Zendesk that we’d…

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8 Ways to Ramp Up Help Desk Response Times

These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…

Create private internal knowledge bases Article

Create private internal knowledge bases

Update: A lot’s changed since we first wrote this blog post! Building an internal knowledge base…

Setup auto-responses to common questions with triggers Article

Setup auto-responses to common questions with triggers

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

Sandbox: A safe environment for testing out new configurations and features Article

Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

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Atlassian releases JIRA 4, Zendesk plugin adds new features

Congratulations to Atlassian – the Aussie company specializing in collaboration and development tools for developers –…

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Biz success seekers take note

We admit we’re suckers for these compliments. We love to make our customers look great just…

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Go(o)d help desk karma

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Blogosphere buzz

We are overwhelmed by the compliments and praises we receive from our customers. And as the…

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Live Support Chat

[Editor’s note: Ahhhhh, the old days. This post is very much out of date. Visit Zendesk…