Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Article Apps every SaaS company needs
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…
Article Tip of the week: un-Google your Help Center
For a variety of reasons, you might find that you don't always want your Help Center…
Article Tip of the week: make your email look more like email
The default formatting for Zendesk emails is nice if you're set up to be a ticketing…
Article Nine new additions to the Zendesk tool belt
This month we’re happy to bring you 9 great new integrations that help you do everything…
Article Tip of the week: agent collision detection
Agent collision detection is a feature that alerts your agents when another agent is viewing and…
Article Do more with more: contact center integrations
Your agents are handling the difficult task of trying to please customers, one phone call at…
Article 6 ways to grow your business with live chat support
Chat support is one of the few online tools that provides instant support and personalized responses.…
Article Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
Article Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…
Article How to get the right info from your customers and solve tickets faster
There are so many ways to effectively manage your companys influx of tickets. You may be…
Article Step-by-Step Guide to Zendesk and Salesforce Integration
With united sales and support teams, a seamless customer experience is possible.
Article 7 signs you need expert implementation help
Many growing companies get to a point where they realise they need a better help desk…
Article Knowledge bases and forums: what’s the difference and does it matter?
Customers today expect to be able to come to your website and discover the information theyre…
Article Tip of the Week: Queue Management in Zendesk
Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…
Article Customer service rewards and recognition: Happy employees, happy customers
Here's my philosophy: you get happy customers through happy employees
Article We’re connected: four new integrations
We recently announced our new integration with Shopify. Here are four more great new integrations to…
Article Simplified IT service management, part 4
I went through my years in IT support never knowing the difference between incidents and problems.…
Article New Integrations for January
A new year is here, and with it, six great new integrations to help improve your…
Article Tip of the week: streamline support using problem and incident tickets
For support agents it might be routine to answer an incoming question, solve a ticket, and…
Article To whom am I speaking?
79% of customers still prefer to use the phone when contacting customer service. To increase customer…