Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories Page 7
Break free with Zendesk Sunshine™
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…
Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
Next stop: the integration station
With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace
Using a smart knowledge base to unlock agent potential
Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction
Collaborate across your ecosystem with Side Conversations
Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.
Staying GDPR compliant with Zendesk
At Zendesk, we’ve been preparing for this day for a long time
Introducing The Zendesk Suite
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
Fill knowledge gaps with the Knowledge Capture app
A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.
What is average handle time? Calculate it with caution.
What is AHT? Average Handle Time can help companies gauge the strength of their call center and phone support. It's a helpful KPI, but should be interpreted with a grain of salt.
Introducing Guide Enterprise
Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands
Differentiate your brands with unique help center experiences
Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.
Spring brings new integrations
Spring is here, and with it, tons of new Zendesk integrations
How to create a great customer experience with chat support
Customer service chat software can help you deliver a better customer experience
Next stop: the integration station
All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.
Tip of the Week: Auto-assigning Tickets
Today’s tip of the week describes how to automatically route tickets to a particular agent, or…
Choose wisely: What to ask a potential vendor
The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful
4 industry leaders on how they use the Knowledge Capture app
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app
Introducing Answer Bot®
A a new way for customers to find the answers they seek even faster - introducing…
Scaling real-time communication
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.