Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories
Article
3 min read
Enhancing the agent experience with contextual workspaces
Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace
Article
2 min read
Chat support models: shared vs dedicated
Here are two methodologies for channel assignment that can help improve the overall customer experience
Article
2 min read
Here's how AI tools can help you manage your knowledge base
Content Cues help service teams manage their knowledge base with helpful nudges and AI-driven insights.
Article
1 min read
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…
Article
2 min read
Break free with Zendesk Sunshine™
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…
Article
3 min read
Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Article
2 min read
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
Article
6 min read
Using a smart knowledge base to unlock agent potential
Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction
Article
3 min read
Collaborate across your ecosystem with Side Conversations
Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.
Article
4 min read
Staying GDPR compliant with Zendesk
At Zendesk, we’ve been preparing for this day for a long time
Article
5 min read
Introducing The Zendesk Suite
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
Article
Fill knowledge gaps with the Knowledge Capture app
A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.
Article
4 min read
Introducing Guide Enterprise
Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands
Article
4 min read
Differentiate your brands with unique help center experiences
Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.
Article
2 min read
Spring brings new integrations
Spring is here, and with it, tons of new Zendesk integrations
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.