Customer support software

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Shake up your Zendesk with 10 new apps and integrations Article

Shake up your Zendesk with 10 new apps and integrations

We’re happy to share an energy boost in the form of 10 great new apps and…

Momentum with Microsoft: announcing single sign on Article

Momentum with Microsoft: announcing single sign on

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…

6 Zendesk Apps to Help You Sell More Article

6 Zendesk Apps to Help You Sell More

Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams Article

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams

It happens all the time in business. Something changes: a mobile gaming company ships a new…

Treat yo’ self to these 15 new apps and integrations Article

Treat yo’ self to these 15 new apps and integrations

This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…

Building your Zendesk workflow brick-by-brick Article

Building your Zendesk workflow brick-by-brick

Building your Zendesk is a lot like building with LEGOs. Each component of Zendesk is made…

Turn customer reviews and messages into conversations: introducing new Zendesk integrations Article

Turn customer reviews and messages into conversations: introducing new Zendesk integrations

Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations

‘Power-Up’ your support with Zendesk and Trello Article

‘Power-Up’ your support with Zendesk and Trello

If you’re an avid Trello user, you might be familiar with the frustration of having to…

Beat the heat with these cool additions to the Zendesk Apps Marketplace Article

Beat the heat with these cool additions to the Zendesk Apps Marketplace

We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…

Scaling HR operations with a help desk Article

Scaling HR operations with a help desk

Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations…

6 easy steps to trial Zendesk Talk Article

6 easy steps to trial Zendesk Talk

Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…

15 new Zendesk apps and integrations Article

15 new Zendesk apps and integrations

This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…

20 reasons to visit the Zendesk Apps Marketplace Article

20 reasons to visit the Zendesk Apps Marketplace

From doing more with your data, to better closing the gap between sales and support, to…

Better customer support through Zendesk and Google Apps for Work Article

Better customer support through Zendesk and Google Apps for Work

The next step for any growing business is to manage customer relationships with a modern support…

SMS: The New, Old Channel for Customer Service Article

SMS: The New, Old Channel for Customer Service

Be an early adopter and sign up for Zendesk's new native SMS channel Early Access Program

Increase proactive engagement with Mobile Chat Notifications Article

Increase proactive engagement with Mobile Chat Notifications

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop…

The final four? Take your pick from 13 new Zendesk apps and integrations Article

The final four? Take your pick from 13 new Zendesk apps and integrations

If only there were an app to view your March Madness bracket right inside Zendesk…that would…

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration Article

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket…

See the customer journey more clearly: Introducing the Pathfinder app Article

See the customer journey more clearly: Introducing the Pathfinder app

The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which…

10 new Zendesk integrations for a jumpstart on better customer service Article

10 new Zendesk integrations for a jumpstart on better customer service

We need leap years to keep our calendars in sync. In addition to a little extra…