Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories Page 9
Article Increase proactive engagement with Mobile Chat Notifications
In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop…
Article The final four? Take your pick from 13 new Zendesk apps and integrations
If only there were an app to view your March Madness bracket right inside Zendesk…that would…
Article Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration
Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket…
Article See the customer journey more clearly: Introducing the Pathfinder app
The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which…
Article 10 new Zendesk integrations for a jumpstart on better customer service
We need leap years to keep our calendars in sync. In addition to a little extra…
Article Dominoes in motion: how to create time-saving trigger actions with Zapier
Figuring out how to be more efficient—how to ‘do more with less’—is a top priority for…
Article Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
Article 13 new apps to kick off 2016
In the final days of 2015 we look back at a great year of apps and…
Article Talk it out: introducing Advanced Voice, our new phone support product
In a world where customer relationships can make or break your business, it’s important that your…
Article The better we work together, the better we work
Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is…
Article Chat Tags: a new way to read between the lines of your customer conversations
Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…
Article **Formatting** where you need it most. Introducing: Zendesk WYSIWYG
Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…
Article How to make your customer feedback form more visible
Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…
Article Tip of the week: How to fix the UTF-8 error when bulk uploading users
This tip of the week helps you resolve the UTF-8 error when bulk uploading users to…
Article Tip of the week: Creating a site map for your Help Center
A site map is a helpful file that lets Google and other search engines intelligently crawl…
Article Zen U Tip of the Week: How to customize auto-response triggers
Can a ticket be created on behalf of a customer (via a phone call for example)…
Article Tip of the week: Hide ticket forms based on the user’s organization
Currently, when you create a ticket form, there is no tag for specific organizations. In this…
Article 4 questions to ask when choosing help desk software
Choosing the best software to serve your customers can be tricky. Software Advice recently surveyed IT…
Article Prioritize performance with Zendesk’s new SLAs feature
Great customer service is built on meeting customer expectations in a timely manner. When your support…
Article How to provide better live chat at scale: introducing Zopim Premium
Customer service is all about the connection forged between a support agent and his customer. But…