In-app support for everyone: the Zendesk kit on Fabric

April 19, 2017

We’re excited to announce the Zendesk kit for Fabric, bringing in-app support to thousands of mobile developers using the Fabric development platform. With the Zendesk kit, you can add customer self-service, messaging, and app review prompts right into your app

Introducing Zendesk Labs

July 30, 2014

Today, we’re happy to introduce Zendesk Labs to the Apps Marketplace: a testing ground where customers can find and enable experimental apps!

Tip of the week: test your apps in real time

June 23, 2014

Developing Zendesk Apps without being able to test changes to your code in real time is painful. To help alleviate this, Zendesk built Zendesk App Tools (ZAT)

Zendesk customization – best practices for UX, part 3

April 11, 2013

In part 3, we take a look at how certain customizations are done on the back end, including HTML, CSS, and JavaScript

A Closer Look at the API Designed To Make Ticket Sharing a Piece of Cake

June 7, 2011

Moving stuff around is easy, right? I can move files on my computer into different folders just by dragging them around. In my favorite calendar application I can move events to different dates. I can move the events from my work calendar to my home calendar, or even a shared calendar. It’s all pretty easy […]

Javascript Loves CI

May 5, 2011

Jenkins + Jasmine + PhantomJS + JSHint We write a great deal of Javascript here at Zendesk, and we use a few great tools to help us make sure we’re committing solid code. First, we run it through JSHint, a slightly-more-friendly port of JSLint. Second, we use Jasmine to test the code. These tools work […]

Keep Javascript Libraries From Colliding

February 28, 2011

Namespacing Summary (TL;DR) Javascript libraries can often be used in ways the authors did not foresee. Global variables present many opportunities for conflict among Javascript libraries. Authors should use namespacing techniques and JSLint to avoid polluting the global namespace and thus avoid collisions with other libraries. 1. The problem People who run Zendesk help desks like […]

Zendesk API Integrations Help Blue Mango Learning Systems Save Oodles of Time

January 28, 2011

Our company is Blue Mango Learning Systems. We are not only Zendesk partners, but also Zendesk users. Zendesk keeps us from letting customer support issues fall through the cracks, resulting in happier customers and a happier business. We find the product’s integrations to where it particularly shines and really saves us a lot of time. Zendesk is great […]