Diversity, equity, & inclusion
Latest stories
Article
6 min read
How KindWork trains and graduates underserved students into tech jobs
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
Article
5 min read
We support the Asian American and Pacific Islander community
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
Article
7 min read
Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
Article
17 min read
Start using inclusive language with your team and customers
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…
Article
7 min read
6 tips for creating more inclusive surveys
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
Article
8 min read
7 ways to reduce bias in conversational AI
You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…
Article
7 min read
Caroline Criado Perez on systemic data bias that counts women out
Years ago, I read an article explaining that most objects that appear solid aren’t; they are,…
Article
15 min read
What's my job again? On returning from parental leave
The first time I left on parental leave, my company had just been acquired. As a…
Article
8 min read
Inclusive leadership has never been more imperative
As our nation struggles with and rallies around a re-awakening of racial injustice that has been…
Article
9 min read
What we can learn from our veterans about resiliency and connection
Aided by the Coronavirus pandemic, the U.S. is bracing for a mental health crisis that was,…
Article
9 min read
What companies gain by hiring veterans
Few of us can begin to imagine life in the military if we haven’t ever served.…
Article
5 min read
Why being an accomplice is better than being an ally
There’s a four-letter word that gets a lot of love, that it’s fine to say in…
Article
10 min read
Why gendered language is everyone's business
It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…
Article
11 min read
Cold at work? Why it's time to turn up the heat on conversations around workplace norms
For many adults, “9 to 5” is more than just a Dolly Parton smash hit—it’s their…
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