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How 8 companies deliver exceptional customer experience at scale Guide

How 8 companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…

Types of customers Guide

Types of customers

As a customer support agent you will interact with a variety of people, each with their…

How help desk software solves support problems Guide

How help desk software solves support problems

When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

How to choose the best live chat software Guide

How to choose the best live chat software

Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…

Types of help desks Guide

Types of help desks

Help desk software makes it possible for companies of all shapes and sizes to deliver great…

Optimize your self-service with the right metrics Guide

Optimize your self-service with the right metrics

Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…

What is a help desk? Guide

What is a help desk?

Most customer service interactions begin at a help desk. But what is a help desk? How…

Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

Make your work flow :  5 steps to scale your support operations Guide

Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

Customer service standards: why they’re important Guide

Customer service standards: why they’re important

Why are customer service standards so important? In an age of rising customer expectations—a time when…

Internal customer service: How to improve the employee experience Guide

Internal customer service: How to improve the employee experience

Here’s a not-at-all revolutionary idea: Customers should be treated with dignity, patience, and respect. Everyone knows…

Customer expectations: how to meet rising demands Guide

Customer expectations: how to meet rising demands

Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…

Getting started with Zendesk Explore—your guide to customer analytics Guide

Getting started with Zendesk Explore—your guide to customer analytics

Our guide to getting started with Zendesk Explore will help you set up and make the…

Go beyond support: Top 5 use cases for an open CRM platform Guide

Go beyond support: Top 5 use cases for an open CRM platform

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Customer service tips for better support Guide

Customer service tips for better support

Whether you’re running a small business or a global corporation, providing good customer service can mean…

Customer experience management: why it matters Guide

Customer experience management: why it matters

The customer experience (CX), in broad terms, means every interaction a customer has with a company…

The types of customer service you should know about Guide

The types of customer service you should know about

With so many different ways to offer customer service, whether it be via email, live chat,…

Scalable self-service support: tailor-made for every company Guide

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

5 things that stand out in a customer service resume Guide

5 things that stand out in a customer service resume

Do you want to work in a job that can provide a strong backbone for your…

Using AI for better self-service Guide

Using AI for better self-service

Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…