Guide
Latest stories Page 5
Guide The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
Guide Roll out and manage multiple customer service channels
There are a seemingly infinite number of ways to interact with customers these days. Live chat,…
Guide Happy customers, happy bottom line
Agile customer service With the rise of technology, companies are adopting better and better system solutions…
Guide Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
Guide A retailer’s guide to getting omnichannel customer service right
Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…
Guide 6 Steps to Deploying Chat on Your Website
Live Chat is a faster and more personal way to engage with customers. But to make…
Guide How to Grow Your Business with Proactive Chat Support
The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…
Guide Five signs it’s time to switch from Freshdesk to Zendesk
Delivering a great CX is hard, especially when you don’t have the right tools or guidance.…
Guide How to migrate your help desk system
A data migration project is enough to strike fear into your heart, especially if you don’t…
Guide 11 Steps to a Better Customer Support RFP Document
Industry watchers say that organizations change their customer support tools every five years on average. Whether…
Customer Service Advice – 16 Lessons Learned
We asked 16 customer service professionals what advice they would give to someone just starting out…
Zendesk for Salesforce Integration
After the video, why not check out our Salesforce integration?
Guide Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
How to move beyond email to the cloud
Providing email customer service with a simple inbox doesn’t sound like a good idea, does it?…