Guide
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Guide Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Guide Five signs it’s time to switch from Freshdesk to Zendesk
Delivering a great CX is hard, especially when you don’t have the right tools or guidance.…
Guide Customizing Zendesk Insights
Zendesk Insights is a platform for analyzing your team’s customer support interactions and their impact on…
Guide How to migrate your help desk system
A data migration project is enough to strike fear into your heart, especially if you don’t…
Guide How to Provide Great Twitter Customer Service
Much like the great Wizard of Oz, it’s not always clear to consumers who, exactly, sits…
Guide How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Guide How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
Guide How to hire customer support agents
Customer service matters. It affects your bottom line and how your brand is perceived by the…
Guide 11 Steps to a Better Customer Support RFP Document
Industry watchers say that organizations change their customer support tools every five years on average. Whether…
Customer Service Advice – 16 Lessons Learned
We asked 16 customer service professionals what advice they would give to someone just starting out…
Guide Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
Zendesk for Salesforce Integration
After the video, why not check out our Salesforce integration guide?
Guide Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
How to move beyond email to the cloud
Providing email customer service with a simple inbox doesn’t sound like a good idea, does it?…