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How-to guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.


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7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…

Article
1 min read

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…

Article
3 min read

From EMEA to AMER to the world: The Zendesk customer service startup story

What up-and-coming startups can learn from the Zendesk founders' experience.

Video
1 min read

Zendesk Deep Dive: Managing Views

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…

Infographic
1 min read

There's a chat for that

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…

Article
1 min read

IT Service Desk Scorecard

Evaluating a new tool for your IT service desk can be a daunting task, and finding…

Article
10 min read

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Article

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

White Paper
12 min read

Protect Your IT Assets

The consequences of overlooking even a single security vulnerability can be severe. If a computer on…

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