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Omnichannel customer service report Article

Omnichannel customer service report

Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…


United States Omnichannel Survey

Omnichannel survey infographic Infographic

Omnichannel survey infographic


Australia Omnichannel Survey

The History of Customer Support Infographic

The History of Customer Support

There was a time when customer support meant you told a shop owner your issue with…


How Your Company’s Customer Service is Being Graded Online

In this bold new era of online support, companies have had to get much more proactive…