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Omnichannel customer service report Article

Omnichannel customer service report

Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…

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United States Omnichannel Survey

Omnichannel survey infographic Infographic

Omnichannel survey infographic

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Australia Omnichannel Survey

The History of Customer Support Infographic

The History of Customer Support

There was a time when customer support meant you told a shop owner your issue with…

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How Your Company’s Customer Service is Being Graded Online

In this bold new era of online support, companies have had to get much more proactive…