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Other vendors to consider for modern analytics and BI Article

Other vendors to consider for modern analytics and BI

While doing research for the 2018 Magic Quadrant for analytics and BI platforms, Gartner identified 33…

Four best practices for implementing extreme customer self service Article

Four best practices for implementing extreme customer self service

Today’s empowered customers have a strong do-it-yourself mindset and changing expectations in terms of preferred engagement…

Enterprise Benchmark: Comparing your customer service against other enterprises Article

Enterprise Benchmark: Comparing your customer service against other enterprises

As a customer support leader, you’ve probably wondered: “How does our department stack up against our…

Rethinking phone support with Zendesk Talk Article

Rethinking phone support with Zendesk Talk

Are you making the most of your phone channel? There could be some easy ways for…

How Harry’s built a world-class customer support team with Stella Connect and Zendesk Article

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s…

Help more customers in less time – Americas Article

Help more customers in less time – Americas

We could all use a few more minutes in the day, and creating automated workflows in…

What’s New at Zendesk: September 2018 – Americas Article

What’s New at Zendesk: September 2018 – Americas

This quarter’s What’s New webinar is all about the agent. Join the Zendesk Product Marketing team…

Customer service trends: faster, cheaper, and more human Article

Customer service trends: faster, cheaper, and more human

Customers want service that is both fast and human. Those two ideas might seem at odds…