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Article Top 3 Tips to Becoming a Profit Center
Revenue generating or not, most contact centers could be contributing a higher level of value to…
Article Getting Schooled with Zendesk: EDU Customer Stories
Zendesk has more than 1,000 customers in the education space and just recently created a new…
Article What’s New in Your Zendesk: Multibrand
In this 45-minute webinar, we’ll get you up-to-date on the latest Zendesk feature releases and walk…
Article Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center
Note: The 2015 Gartner report referenced below is no longer available for complimentary download. But good…
Article Forrester’s Trends 2015: The Future Of Customer Service
In this March 2015 report from Forrester Research, Inc., analyst Kate Leggett states, “In the age…
Article Zendesk Multibrand
Your customers expect their service experience to reflect the brand they love, and to account for…
Article Zendesk Embeddables: Bringing customer support directly to your customers
Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…
Article What’s New in your Zendesk: Scalable support
In this 30-minute webinar, we’ll get you up-to-date on the latest Zendesk feature releases and walk…
Article Who’s winning the game of customer satisfaction?
When customer satisfaction is on the rise, everyone wins. Unfortunately, the Q4 Zendesk Benchmark showed a…
Article Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement
We know that customer engagement is at the forefront of conversation in the customer service space,…
Article Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Article Writing Great Emails to Customers: How Social Media Has Changed the Rules
While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…
Guide Customizing Zendesk Insights
Zendesk Insights is a platform for analyzing your team’s customer support interactions and their impact on…
Article 7 Steps to Customer Experience Heaven
We all know that delivering an incredible customer experience is key in keeping your customers not…
Article 5 Ways Customer Support Can Lead the Customer Centricity Charge
Creating a customer-centric company takes more than making an investment in the customer service department and…
White Paper The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
Article Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture
Most companies believe that what’s most important is training employees to provide great service. But what’s…
Article Creating moments of magic for your customers—today and every day
Customer service is more than just a department or a job description – it’s a philosophy…
Article Forrester Names Zendesk a ‘Strong Performer’
Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…
3 Ways Customer Service Increases Your Sales
Cha-ching! That’s another sale on your website, and you couldn’t be happier. But just because your…