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How to Defuse Even the Worst Customer Situations
The most difficult customer service situations demand more of customer service agents than just good intentions…
3 Keys to Building a Kindness Revolution
There’s no question that a great customer service experience is key to keeping customers, and keeping…
Going Beyond Support with Customer Engagement
As your customer base grows, there comes a time when you need to engage your customers…
Empowering Your Customers with Self-Service
As your customer base and your business grow, you’ll be faced with the challenge of scaling…
Article Using Zendesk to Communicate Effectively with Your Customers
A customer service journey starts with customer support, resolving your customers’ issues and answering their questions.…
Creating a great customer experience in any language
Providing a localized product is just one part of serving your customers in their preferred language—to…
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
Article Omnichannel customer service report
Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…
Article 7 strategies for turning angry customers into loyal fans
With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…
Customer Service Advice – 16 Lessons Learned
We asked 16 customer service professionals what advice they would give to someone just starting out…
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…
7 tools for amazing every customer every time
With Shep Hyken Delivering amazing customer service requires everyone in an organization to step up and…
Developer Spotlight: Automating tasks using the Zendesk API
Watch this 30-minute webinar, where Clinton Cory will walk us through some of the ways that…
Article The Zendesk Customer Service Benchmark
Q2 2015 In Focus: Customer Satisfaction ABSTRACT In Focus: Customer Satisfaction Across the globe, businesses are…