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Article Zendesk Deep Dive: Dynamic Content and Localization
When it comes to scaling support in global organizations, having localized content should be at the…
Article Zendesk Deep Dive: Customizing Insights Reports and Dashboards
We all know that data is invaluable, but to get the most bang for your buck,…
Article Top 3 Tips to Becoming a Profit Center
Revenue generating or not, most contact centers could be contributing a higher level of value to…
Article Getting Schooled with Zendesk: EDU Customer Stories
Zendesk has more than 1,000 customers in the education space and just recently created a new…
Article Zendesk Multibrand
Your customers expect their service experience to reflect the brand they love, and to account for…
Video Zendesk Embeddables: Bringing customer support directly to your customers
Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…
Video Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Article Writing Great Emails to Customers: How Social Media Has Changed the Rules
While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…
Article 7 Steps to Customer Experience Heaven
We all know that delivering an incredible customer experience is key in keeping your customers not…
Article 5 Ways Customer Support Can Lead the Customer Centricity Charge
Creating a customer-centric company takes more than making an investment in the customer service department and…
Article Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture
Most companies believe that what’s most important is training employees to provide great service. But what’s…
Article Creating moments of magic for your customers—today and every day
Customer service is more than just a department or a job description – it’s a philosophy…
3 Ways Customer Service Increases Your Sales
Cha-ching! That’s another sale on your website, and you couldn’t be happier. But just because your…
How to Defuse Even the Worst Customer Situations
The most difficult customer service situations demand more of customer service agents than just good intentions…
Going Beyond Support with Customer Engagement
As your customer base grows, there comes a time when you need to engage your customers…
Empowering Your Customers with Self-Service
As your customer base and your business grow, you’ll be faced with the challenge of scaling…
Article Using Zendesk to Communicate Effectively with Your Customers
A customer service journey starts with customer support, resolving your customers’ issues and answering their questions.…
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…