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Optimize your self-service with the right metrics

Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…

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Getting started with Zendesk Explore—your guide to customer analytics Guide

Getting started with Zendesk Explore—your guide to customer analytics

Our guide to getting started with Zendesk Explore will help you set up and make the…

Three essential customer service metrics you need to measure Guide

Three essential customer service metrics you need to measure

What’s the best way to track how well we perform in customer service? Customer service metrics…

Top 10 help desk metrics Guide

Top 10 help desk metrics

We’ve all heard the phrase, “an ounce of prevention is worth a pound of cure.” When…

Understand and act on your ticket data with Insights reporting Article

Understand and act on your ticket data with Insights reporting

Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or…

From support analytics to customer analytics: data is your competitive advantage Article

From support analytics to customer analytics: data is your competitive advantage

Did you know that companies who leverage customer analytics can outperform their peers by up to…

Keep customers happy with data-driven CX Article

Keep customers happy with data-driven CX

Available On-Demand with Zendesk’s Katherine Kelly & Anthony Okumura Keeping customers happy is the name of…

Getting Started with Net Promoter Score® Article

Getting Started with Net Promoter Score®

There’s a new way to measure customer loyalty in Zendesk. You have early access to our new…

True stories of customer service ROI Article

True stories of customer service ROI

Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…