How to make room in agents’ schedules to lend a hand

July 17, 2017

It can be hard enough to manage regular and vacation schedules against queue volume, let alone work in additional time for volunteering or team-building activities

Why there’s no substitute for IRL support

July 14, 2017

The Madison office has historically served as Zendesk’s largest support hub, so it’s no small feat that 160 employees participated in the company’s Corporate Social Responsibility (CSR) initiatives to log a collective 1129 hours at 28 local non-profits

The wild west days of SaaS are coming to an end

May 18, 2017

BetterCloud recently released findings from their annual survey “The State of the SaaS-Powered Workplace” in which over 1,800 IT executives were surveyed about the adoption of and challenges with SaaS apps in their companies. SaaS is no longer just the future of software, it’s firmly established in the present

Outbound team: Welcome to the Zendesk family

May 4, 2017

We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their customers. Today we announced our recent acquisition of Outbound, and we welcome the entire Outbound team to the Zendesk family

Zendesk and WeWork partner to help growing businesses create better customer relationships

April 25, 2017

We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their new WeWork Service Store, a software-only platform that aggregates business software and services

Adobe and Zendesk: powering multi-channel customer experiences

March 21, 2017

In order to deliver a great experience to a wider set of customers, Zendesk and Adobe are collaborating on an integrated solution. We’re excited to announce that we are partnering with Adobe to improve customer experiences, so customers can expect the same great service through a variety of channels

Supporting customers while supporting the community

February 28, 2017

Meet DeShawn, a senior Tier 1 advocate, who shares why making time to volunteer in the community helps him do a better job at work

New addresses, new community initiatives

February 23, 2017

To support the communities in which we operate, Zendesk recently launched a Singapore and Manila chapter of the global Zendesk Neighbor Foundation along with the expansion of our Chat Development Centre in Singapore and our new Customer Experience Hub in Manila

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant

February 9, 2017

I recently attended a Gartner event in Las Vegas. It was designed to support the business and IT professionals who focus on customer initiatives for their organizations. At lunch the first day I sat with the VP of customer service at one of America’s oldest food companies. Curious, I asked, “What’s of most value to […]

Will You Make 2017 the Year of the Conscious Consumer?

February 6, 2017

As the marketplace expands, Conscious Consumers will only continue to grow in audience size, influence, and purchasing power, relative to the pool of all consumers. It’s not a fad or a trend or an ambitious new exercise regime—Conscious Consumerism is a way of thinking that’s here to stay

3 takeaways from retail’s Big Show in the Big Apple

January 29, 2017

The National Retail Federation (NRF) served up some big speakers at their 2017 Big Show, held recently in New York City. Keynotes included Sir Richard Branson, restaurateur Danny Meyer, and astronaut Captain Scott Kelly

Zendesk Neighbor Foundation 2016 Annual Report

January 23, 2017

At Zendesk, we believe in building better relationships—with our customers, between our employees, and with our local community

Customize your chat widget with the Web SDK

January 23, 2017

Because it is often the first place a customer looks when they want help, the Zendesk Chat Widget can serve as the voice of your website. To deliver a quality customer experience it’s essential that the chat widget is customized

Link-SF gets a much-needed update

December 19, 2016

In 2014, Zendesk officially launched Link-SF, a collaboration between Zendesk and a local non-profit, the St. Anthony Foundation’s Tenderloin Technology Lab

Driessen HRM brings everyone into the customer experience with Zendesk and Office 365 Groups

December 15, 2016

We sat down with Patrick Adriaansen, Managing Director of the BPO unit at Driessen HRM, and asked him how his company uses Zendesk Support and groups in Outlook

Announcing Text: adding SMS support to Zendesk Talk

December 6, 2016

More people use phones than laptops or desktop computers. And texting—which is a lower commitment than a phone call and more efficient than an email—is the most popular activity on smartphones

Make the most of what’s new at Zendesk

November 23, 2016

We look different these days, and we hope you’re as excited about our makeover as we are

Momentum with Microsoft: announcing single sign on

November 21, 2016

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft account

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams

November 2, 2016

It happens all the time in business. Something changes: a mobile gaming company ships a new version, an ecommerce site runs a free shipping promotion, or

Updates to our Terms of Service and Privacy Policy

November 1, 2016

At Zendesk, we’re committed to assisting our customers with building better relationships with their customers. We have recently announced our new identity and our multi-service platform to make it as easy as possible to discover and deploy Zendesk’s family of products. In an effort to continually improve our experience with you, our customer, we have implemented some updates to our terms and policies. These include the adoption of

Caught on video: The Zendesk rebrand

October 27, 2016

The new version of Zendesk has more colors, individual product identities, and a super sweet logomark. We’ve also expanded the conversations we have to focus more on human relationships, not just software. Go behind the scenes to see how it all happened

Introducing the new Zendesk: Built for better customer relationships

October 25, 2016

Zendesk has evolved from a customer service product to a family of products for improving customer relationships. Meet the new Zendesk

Important update to the Zendesk DMARC policy

October 7, 2016

As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to p=”reject”. This change helps to protect Zendesk’s customer subdomains from unauthorized use. It also stops delivery on

eToro’s human approach to social trading includes personal, localized support

October 5, 2016

eToro’s mission is to revolutionize the way people access the financial markets and make their trading experience more social, simple, enjoyable and transparent. To make copy trading even easier