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News

Upgrade your Suite: Introducing Suite Ready partners

July 18, 2019
Apps and Integrations Apps Marketplace News Product Announcements Zendesk Products

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

Making CX smarter and more personalized with Zendesk and AWS

July 15, 2019
Customer experience Customer service leadership News

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector

Zendesk Duet: break down the silos between sales and support

June 19, 2019
Agent experience Customer experience News Zendesk Products

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales and support reps to take advantage of the customer data flow between them

Improvements to Zendesk’s terms and policies

June 3, 2019
News Zendesk Products

We are excited to announce new updates to our customer-facing terms and policies

Partners make the sun shine brighter

November 14, 2018
Apps and Integrations News Zendesk Products

Our partners are critical to our ecosystem and the success of our customers, and ultimately the experience of our customers’ customers

Say hello to Zendesk Explore

November 13, 2018
Explore News Product Announcements Zendesk Products

With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.

Break free with Zendesk Sunshine

November 13, 2018
News Zendesk Products

It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and flexible CRM platform.

Improvements to Zendesk’s terms and policies

November 1, 2018
News

It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!

Better together: Zendesk welcomes Base

September 10, 2018
News Zendesk Products

Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.

New Zendesk research: how to go omnichannel

July 12, 2018
Customer experience News Support

We used data from the Zendesk Benchmark to create best practices on how to actually adopt an omnichannel approach to customer service

New Zendesk research: omnichannel and better support

June 18, 2018
Customer experience News Support

With data from the Zendesk Benchmark, we discovered an all-around better support experience for customers

Improvements to Zendesk’s terms and policies

June 1, 2018
News Zendesk Products

It’s that time again….we’re updating our terms and policies to make it easier for you to understand how we supply our services to our subscribers

Staying GDPR compliant with Zendesk

May 23, 2018
News

At Zendesk, we’ve been preparing for this day for a long time

Differentiated customer experiences start with better cross-functional collaboration

May 22, 2018
Apps and Integrations News Support Zendesk Products

With the Zendesk App for Slack, great customer service can now happen anywhere in your organization—right where work happens

Introducing The Zendesk Suite

May 17, 2018
News Product Announcements Support Zendesk Products

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Meet Connect: A new product to automate and scale proactive support

May 17, 2018
Connect News Proactive Support Product Announcements Zendesk Products

Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”

Repeat Customer: behind the scenes of great #CX

May 11, 2018
Customer experience News

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Introducing Guide Enterprise

April 3, 2018
Agent experience Guide News Team management

Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands

Hold the line—your new hold music has arrived

February 26, 2018
IVR News Phone Support Talk Zendesk Products

At long last, the winning track from our hold music contest is here. Perhaps you thought we were holding out on you. When we asked you to hold your horses back in December, you might have

Multiple products still need to add up to one great experience

January 4, 2018
Customer service leadership News

As Zendesk invests in new products and features, we try to support complexity without making the agent experience more complicated

Execs need to be the kind of leaders people want to follow

December 5, 2017
Agent experience Customer service leadership News

Earlier on in my career, I was looking to join a company whose vision and executive leadership I believed in. I thought I’d found that.

Enterprise software doesn’t have to be boring

November 30, 2017
News

Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.

Zendesk and EU Data Protection

November 27, 2017
News

At Zendesk we're expecting 2018 to bring a rush of questions and requests from customers as they build out their own privacy and compliance programs

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