Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.

We used data from the Zendesk Benchmark to create best practices on how to actually adopt an omnichannel approach to customer service

With data from the Zendesk Benchmark, we discovered an all-around better support experience for customers

It’s that time again….we’re updating our terms and policies to make it easier for you to understand how we supply our services to our subscribers

At Zendesk, we’ve been preparing for this day for a long time

With the Zendesk App for Slack, great customer service can now happen anywhere in your organization—right where work happens

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands

As Zendesk invests in new products and features, we try to support complexity without making the agent experience more complicated

Earlier on in my career, I was looking to join a company whose vision and executive leadership I believed in. I thought I’d found that.

Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.

At Zendesk we're expecting 2018 to bring a rush of questions and requests from customers as they build out their own privacy and compliance programs

Businesses are made of people, and those people have relationships and ties to the communities they live in

Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring. In March of this year, 28 Zendesk customers flew to snowy Ottawa, Canada, for our quarterly Service Leadership.

What begins with a “Z” and just updated its Master Subscription Agreement and Privacy Policy?

Whatever it is you hope to rework—or dare we say transform?—there’s something for you at Relate Live

You don’t just come to an event like Relate Live for the networking and food; you’ve got real challenges that need solving

It’s good to follow hunches, indulge in passion projects, and step outside our comfort zones

With Talk Enterprise, we aim to give you the tools and hands-on support you need to build a contact center easily.

Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.

A a new way for customers to find the answers they seek even faster – introducing Answer Bot.

It can be hard enough to manage regular and vacation schedules against queue volume, let alone work in additional time for volunteering or team-building activities