Caught on video: The Zendesk rebrand

October 27, 2016

The new version of Zendesk has more colors, individual product identities, and a super sweet logomark. We’ve also expanded the conversations we have to focus more on human relationships, not just software. Go behind the scenes to see how it all happened

Introducing the new Zendesk: Built for better customer relationships

October 25, 2016

Zendesk has evolved from a customer service product to a family of products for improving customer relationships. Meet the new Zendesk

Important update to the Zendesk DMARC policy

October 7, 2016

As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to p=”reject”. This change helps to protect Zendesk’s customer subdomains from unauthorized use. It also stops delivery on

eToro’s human approach to social trading includes personal, localized support

October 5, 2016

eToro’s mission is to revolutionize the way people access the financial markets and make their trading experience more social, simple, enjoyable and transparent. To make copy trading even easier

Please forward our letters: introducing our new Bengaluru office

October 3, 2016

Find out more about the new India office

Help us get out the vote—AdRoll named SuperNova Award finalist for customer-focused innovations

September 16, 2016

We’re thrilled here at Zendesk to learn that one of our customers, AdRoll, has been selected as a finalist in Constellation Research’s SuperNova Awards under the competitive “Future of Work: Social Business” category

Turn customer reviews and messages into conversations: introducing new Zendesk integrations

September 14, 2016

Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations

‘Power-Up’ your support with Zendesk and Trello

August 26, 2016

If you’re an avid Trello user, you might be familiar with the frustration of having to switch between Trello and Zendesk in order to communicate with different teams. Trello fixed this problem with

Three new tools to make you a better support leader

August 14, 2016

Zendesk August quarterly product release includes: Satisfaction Reasons, updates on the Pathfinder app, and better insights into macros

Good things get better: Learn what’s new in Zendesk this quarter

August 12, 2016

We’re excited to bring you our first “What’s New” quarterly update, where you’ll find information about all the features released over the past quarter in one easy-to-navigate space. Without further ado, we invite you to visit

Spotlight on Homelessness in San Francisco

June 29, 2016

Homelessness in San Francisco is a large problem with no clear solution. But there are people working hard to find an end to homelessness. We’d like to shine a spotlight on those community partners today

Get personal with profiles in Help Center

June 20, 2016

Thriving communities are built around people having real connections with each other. That’s why we’re introducing profiles to Help Center, making it possible for community members to share relevant information about themselves

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

June 13, 2016

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up, with self-service best practices

Better customer support through Zendesk and Google Apps for Work

June 2, 2016

The next step for any growing business is to manage customer relationships with a modern support software solution like Zendesk. That’s why we’re excited to announce a new integration with Google

A new source of customer feedback: Google Play and Zendesk

May 18, 2016

Google Play is a massive channel for customer engagement. Now with Zendesk, it can also be a big channel for customer support

How to “Bee Better”, one pair of socks at a time

May 17, 2016

Great products are often born to fill a need in the market, but the Bombas story is different. The company’s founders, David Heath and Andy Goldberg, didn’t start a sock company because they had engineered

SMS: The New, Old Channel for Customer Service

May 12, 2016

Be an early adopter and sign up for Zendesk’s new native SMS channel Early Access Program

The three big customer service trends at Relate Live San Francisco

May 10, 2016

At Relate Live San Francisco, 500 customer experience leaders discuss the future of customer service including three customer service trends for 2016

Building community through bicycle rides

May 6, 2016

Today, we embark on a new adventure with Curry Senior Center, one we are very excited about—bike riding! We partnered with the Copenhagen-based non-profit, Cycling Without Age, to gift Curry Senior Center with two new hybrid trishaw bikes

It pays to be socially responsible: introducing Zendesk’s new startup initiative

April 18, 2016

What’s better than a socially responsible startup? Lots of socially responsible startups. Zendesk has a new initiative to help

Welcome to customer messaging at scale: Introducing Zendesk Message

April 12, 2016

For the last year, we’ve been taking a deeper look at how to create the best customer service software for the messaging channel, leading us to today’s announcement during the 2016 F8 conference.

Even better than “Phone a Friend”: Connected SaaS Solutions with Zendesk and Microsoft Office 365 Groups

March 31, 2016

Announced today at Microsoft Build 2016, the next evolution of the Zendesk integration with Office 365 Groups enables cross-functional collaboration, connects support agents to

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

March 23, 2016

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket at the start of a chat

See the customer journey more clearly: Introducing the Pathfinder app

March 18, 2016

The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which Help Center articles and community forum posts customers have already viewed