Mayor Ed Lee, Central-Market Safety and Hamburgers

November 3, 2011

What do these three things have in common? The grand opening of Pearl’s Deluxe Hamburgers! Yesterday, we visited the grand opening ceremony across the street from our office at Sixth and Market Streets in San Francisco. Mayor Ed Lee, a huge proponent of revitalizing the Central Market area, came out for the affair and announced […]

Zendesk Gets Its Moustache On To Fight Prostate Cancer

November 2, 2011

Todd Revolt, our intrepid Director of Business Development, has kicked off an awesome new Zendesk initiative corralling twenty male Zendesk employees (known as “mo bros”) from around the world to take part in the Movember “grow a moustache” charity for the month of November. Each November, thousands of men around the world grow a moustache […]

Simply the Best (in Cloud) – Zendesk Wins German “Best in Cloud” Award

October 27, 2011

The hits keep coming for our European branch, which recently took home a Best in Cloud award in the “Software as a Service – Private Cloud” category from German magazine COMPUTERWOCHE at their annual Best in Cloud awards. Zendesk competed alongside Pervasive, Brainloop AG, Materna GmbH, and Wasserman AG before taking this year’s crown. We’re […]

Mark Laret, CEO of UCSF Medical Center, Stops by Our Humble Offices

October 25, 2011

Mikkel Svane, CEO of Zendesk, (left) with Mark Laret, CEO of UCSF Medical Center (right) Yesterday, as we sat here toiling away on our quest to build the best damn Danish-founded help desk available, we had a surprise visit from Mark Laret, CEO of the University of California, San Francisco (UCSF) Medical Center. Putting aside […]

Zendesk at the Twilio Conference

September 30, 2011

[Editor’s note: Zendesk Voice is now Zendesk Talk] Last week, Twilio hosted its first-ever user conference in San Francisco. Our team, along with several hundred talented developers, had the chance to geek out on the latest happenings with the Twilio API, view exciting new Twilio-based products, and meet the Twilio team. We then gave a […]

Zendesk Expands. San Francisco Mayor Takes Note

August 31, 2011

This past week, Zendesk achieved a significant milestone: we expanded to more than 100 employees worldwide and moved into brand new offices in San Francisco. But despite the growth, we’ve not gone all corporate. There’s still plenty of Zendesk customer love coming for for all who visit. The only major difference between then and now […]

Not Just Another Enterprise Suit

August 2, 2011

Less than four years ago, we ignited a revolution in customer service by democratizing the help desk. Because of that, today more than 10,000 small and medium-sized businesses in 100 countries can testify to how transformative Zendesk has been to their customer engagement and support. We launched Zendesk because we wanted to give customers and […]

Atlanta Meetup, June 15th

June 13, 2011

We heart Atlanta! And we’re so excited that we will be there Wednesday, June 15th! So come join us for drinks and sparkling conversation at the very cool Ormsby’s in Atlanta’s West Side. The event is for all Zendesk lovers, aficionados, customers, and partners. The meetup will run from 6:00 to 8:00pm…and with any luck, […]

Make Every Customer Feel Like Your Only Customer With Zendesk for SugarCRM

June 8, 2011

Every customer should feel like they’re the only customer you have. But as your organization grows and your customer base jumps from a handful of folks to thousands, that personal connection every company wants to forge can get tricky. Thanks to our new SugarCRM integration, now you can know all of your customers on that […]

And The Winner For Best Relationship Management Solution Is…US!

May 25, 2011

We want to give a heartfelt thanks to our 10,000 customers who helped us nab the award for Best Relationship Management Solution at the 2011 SIIA CODiE Awards. The CODiE Awards recognize excellence in business software, digital content, and education technology industries. The award has been around for an impressive 25 years, and in that […]

Ever Wonder What Your Team of Engineers Can Do in One Measly Day? A Lot.

April 7, 2011

We recently hosted our first-ever Zengineering Challenge, an intense daylong event that put our immensely talented help desk software engineers to the test. The premise of the challenge was for engineering to come up with a series of one-day projects that could all be accomplished within a day’s work, by a team of three to […]

Infographic: A Closer Look at Those 10,000 Customers

April 6, 2011

Remember when we told you how we reached the awesome milestone of 10,000 customers? It was awesome, wasn’t it? Opportunities for Chris Farley references aside, we thought you’d appreciate a detailed look at our customer base; one that shows where our customers are located and what industries they span. Embed this infographic: Image originally posted […]

10,000 Customers And (Still) Counting

April 5, 2011

Today, Zendesk is happy to announce that it now has 10,000 customers. Big milestone for us and a good occasion to pat ourselves on the back. In our first 18 months, we reached 1,000 customers. In the following 13 months after that, we grew to reach 5,000 customers. And less than 11 months after that […]

Managing Explosive Growth at Zendesk Ops

March 15, 2011

You haven’t heard much from us at Zengineering over the past few months. But that’s not to say we haven’t been busy. In fact, we’ve been extremely busy dealing with the explosive growth of Zendesk and Zendesk’s customer base. I don’t think the scale of Zendesk has got that much attention. Frankly, in the infrastructure […]

Feedback Tab Redesign, New Metrics With GoodData, CSS Changes and Much More

March 4, 2011

Zendesk for iPad Product Manager Steven Yan

February 15, 2011

With the release of the Zendesk for iPad, Zendesk, CEO Mikkel Svane sits down with Steven Yan, Zendesk’s product manager for the iPad app. Mikkel and Steven discuss why an iPad makes sense for your support agents; some of the new Zendesk features built exclusively for the iPad; and why it is that the ladies refer […]

$19M in Funding Secured

December 7, 2010

Dear Customers, Colleagues, and Friends, Today, we’re excited to share the great news that we have raised $19M in our third series of venture capital. The round was led by Matrix Partners, and we’re happy to welcome Matrix partner Dana Stadler to our board. $19M is a big chunk of money, and the obvious question […]

Rewarding Excellence in Customer Service and Support

August 13, 2010

If you’ve ever worked in customer service or customer support then you know one thing for sure: it is hard work. And it’s very clear when someone is exceptionally good at it. You know the type; patient, but not a pushover; personable, but not over-the-top; able to handle a million things at once and yet […]

New Products Announced as Peter Fenton joins Board (PR)

August 17, 2009

Today is a great day at Zendesk and we have 6 million new reasons to be excited! First, we’re psyched to announce two new Zendesk editions today. A Solo edition for independent consultants and home-based businesses, and a Plus+ edition for the somewhat larger companies with stricter governance requirements. The new editions constitute a big […]

Social CRM: Managing the Consumer 2.0 Relationship (PR)

July 9, 2009

Here at Zendesk we're big fans of Get Satisfaction. If you don't know about them already, Get Satisfation is crowdsourced support, or people-powered customer service as they put it themselves. They provide a platform for consumers to come together around products or services to discuss and help each other. In many instances the sheer volume […]

Feedback Tab for iOS and Android Apps

June 18, 2009

Update: You may have noticed this post is a little old! We’ve replaced the Feedback Tab with something even better: Web Widget. We’re pretty psyched to announce a new mobile feedback tab that you can embed in your iPhone and Android apps. Zendesk has had a Web feedback tab for a while now. It enables […]

Announcing Series A, New Boston HQ and 1,000 Customers (PR)

May 6, 2009

Big day today for the Zendesk team. We're announcing our Series A investment by Charles River Ventures, opening of our new Boston headquarters and that Zendesk now has 1,000 customers sharing the good help desk karma, here amongst Twitter, MSNBC, Condé Nast Publications, Scribd, Rackspace Cloud and John Lewis Plc. On the last day of […]

Safe Harbor Certification

December 9, 2008

We’re very pleased to announce that Engine Yard, Zendesk’s operation center and managed service provider, is now Safe Harbor certified. The Safe Harbor Principles is intended for organizations that store customer data and are designed to prevent accidental information disclosure or loss. Zendesk works with Engine Yard for Rails-focused 24/7 operations support on top of […]

100 Days: 1,000 Customers

February 7, 2008

Mid-January we achieved one of our first milestones, reaching 1,000 customers on Zendesk. We launched on October 1st 2007 so our first 100 days have been pretty hectic and it doesn’t seem to stop. Two of the keywords for developing our product and our business were convenience and especially transparency. In that tradition we would […]