How to make room in agents’ schedules to lend a hand

July 17, 2017

It can be hard enough to manage regular and vacation schedules against queue volume, let alone work in additional time for volunteering or team-building activities

Why there’s no substitute for IRL support

July 14, 2017

The Madison office participated in the Zendesk's Corporate Social Responsibility (CSR) initiatives to log a collective 1129 hours at 28 local non-profits

Supporting customers while supporting the community

February 28, 2017

Meet DeShawn, a senior Tier 1 advocate, who shares why making time to volunteer in the community helps him do a better job at work

New addresses, new community initiatives

February 23, 2017

To support the communities in which we operate, Zendesk recently launched a Singapore and Manila chapter of the global Zendesk Neighbor Foundation along with the expansion of our Chat Development Centre in Singapore and our new Customer Experience Hub in Manila

Will You Make 2017 the Year of the Conscious Consumer?

February 6, 2017

As the marketplace expands, Conscious Consumers will only continue to grow in audience size, influence, and purchasing power, relative to the pool of all consumers. It’s not a fad or a trend or an ambitious new exercise regime—Conscious Consumerism is a way of thinking that’s here to stay

Zendesk Neighbor Foundation 2016 Annual Report

January 23, 2017

At Zendesk, we believe in building better relationships—with our customers, between our employees, and with our local community

Link-SF gets a much-needed update

December 19, 2016

In 2014, Zendesk officially launched Link-SF, a collaboration between Zendesk and a local non-profit, the St. Anthony Foundation’s Tenderloin Technology Lab

Spotlight on Homelessness in San Francisco

June 29, 2016

Homelessness in San Francisco is a large problem with no clear solution. But there are people working hard to find an end to homelessness. We’d like to shine a spotlight on those community partners today

How to “Bee Better”, one pair of socks at a time

May 17, 2016

Great products are often born to fill a need in the market, but the Bombas story is different. The company’s founders, David Heath and Andy Goldberg, didn’t start a sock company because they had engineered

Building community through bicycle rides

May 6, 2016

Today, we embark on a new adventure with Curry Senior Center, one we are very excited about—bike riding! We partnered with the Copenhagen-based non-profit, Cycling Without Age, to gift Curry Senior Center with two new hybrid trishaw bikes

It pays to be socially responsible: introducing Zendesk’s new startup initiative

April 18, 2016

What’s better than a socially responsible startup? Lots of socially responsible startups. Zendesk has a new initiative to help

Paying it forward: Zendesk’s annual Community Day

May 15, 2015

Today at Zendesk, we closed down our laptops. Stepped away from our desks. Marched out of our offices and took to the streets—the streets of all our neighborhoods around the world

Welcome to the neighborhood: introducing the Zendesk Neighbor Foundation

May 13, 2015

Today, we celebrate a major milestone in Zendesk’s history. We have the good fortune of announcing that the Zendesk Neighbor Foundation is a real, live nonprofit organization that will help us expand our commitment to

A roadmap for corporate social responsibility

March 6, 2015

“No great thing is created suddenly.” That’s the principle behind the development of our community programs at Zendesk, which we’ll be talking about at SXSW on March 14

Can enterprise companies really provide great customer service?

September 17, 2014

Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get from big, enterprise companies. But why not? Is it because they don’t

Zendesk customers give nearly $400,000 to charities around the globe

December 31, 2013

Thanks to our Starter plan customers, we were able to raise nearly $400,000 for charities around the world

The Season To Give

December 18, 2012

We celebrated this meaningful time of year by giving gifts to the children at UCSF Benioff Children’s Hospital. This special day also marked the fulfillment of a $1 million dollar pledge we made to the hospital last year

Infographic: giving back

November 29, 2012

Whether it’s donating funds to causes such as economic development or education, promoting a socially conscious workplace, or supporting the local community, people want the companies that they do business with to give back in one form or another

It’s going to be a ‘Dry July’ down under

July 4, 2012

The Zendesk team in Australia is making the ultimate sacrifice this July – giving up the grog for a whole month to support adults living with cancer

Zendesk and ImproveSF

June 21, 2012

Ever since we moved the Zendesk headquarters to 6th and Market, helping to revitalize San Francisco’s mid-Market region has been a part of our company mission. In keeping with that commitment, we’re happy to announce

We Love the YMCA

May 1, 2012

Recently, we’ve had the opportunity to really get to know our neighborhood YMCA. For us, that particular branch is the Shih-Yu Lan Central YMCA. It’s located in the Tenderloin, just like we are, and is about four blocks from our offices. April 28th was the organization’s Healthy Kids Day, an event that is hosted at […]

Get Zendesk Starter and Contribute to the UCSF Benioff Children’s Hospital

December 23, 2011

Earlier this year Zendesk made a pledge to raise $1 million for the UCSF Benioff Children’s Hospital. We were inspired by the charitable efforts of the Salesforce Foundation and decided to come up with additional programs and events that could contribute to the goal of building a world class hospital. To help raise the $1 […]

Mayor Ed Lee, Central-Market Safety and Hamburgers

November 3, 2011

What do these three things have in common? The grand opening of Pearl’s Deluxe Hamburgers! Yesterday, we visited the grand opening ceremony across the street from our office at Sixth and Market Streets in San Francisco. Mayor Ed Lee, a huge proponent of revitalizing the Central Market area, came out for the affair and announced […]

Zendesk Gets Its Moustache On To Fight Prostate Cancer

November 2, 2011

Todd Revolt, our intrepid Director of Business Development, has kicked off an awesome new Zendesk initiative corralling twenty male Zendesk employees (known as “mo bros”) from around the world to take part in the Movember “grow a moustache” charity for the month of November. Each November, thousands of men around the world grow a moustache […]