Build a contact center with Talk Enterprise

September 6, 2017

With Talk Enterprise, we aim to give you the tools and hands-on support you need to build a contact center easily.

Introducing Textback, born in our hackathon

August 29, 2017

Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.

Introducing Answer Bot

August 15, 2017

A a new way for customers to find the answers they seek even faster – introducing Answer Bot.

Outbound team: Welcome to the Zendesk family

May 4, 2017

We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their customers. Today we announced our recent acquisition of Outbound, and we welcome the entire Outbound team to the Zendesk family

Adobe and Zendesk: powering multi-channel customer experiences

March 21, 2017

In order to deliver a great experience to a wider set of customers, Zendesk and Adobe are collaborating on an integrated solution. We’re excited to announce that we are partnering with Adobe to improve customer experiences, so customers can expect the same great service through a variety of channels

Customize your chat widget with the Web SDK

January 23, 2017

Because it is often the first place a customer looks when they want help, the Zendesk Chat Widget can serve as the voice of your website. To deliver a quality customer experience it’s essential that the chat widget is customized

Announcing Text: adding SMS support to Zendesk Talk

December 6, 2016

More people use phones than laptops or desktop computers. And texting—which is a lower commitment than a phone call and more efficient than an email—is the most popular activity on smartphones

Make the most of what’s new at Zendesk

November 23, 2016

We look different these days, and we hope you’re as excited about our makeover as we are

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams

November 2, 2016

It happens all the time in business. Something changes: a mobile gaming company ships a new version, an ecommerce site runs a free shipping promotion, or

Important update to the Zendesk DMARC policy

October 7, 2016

As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to p=”reject”. This change helps to protect Zendesk’s customer subdomains from unauthorized use. It also stops delivery on

Turn customer reviews and messages into conversations: introducing new Zendesk integrations

September 14, 2016

Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations

‘Power-Up’ your support with Zendesk and Trello

August 26, 2016

If you’re an avid Trello user, you might be familiar with the frustration of having to switch between Trello and Zendesk in order to communicate with different teams. Trello fixed this problem with

Three new tools to make you a better support leader

August 14, 2016

Zendesk August quarterly product release includes: Satisfaction Reasons, updates on the Pathfinder app, and better insights into macros

Good things get better: Learn what’s new in Zendesk this quarter

August 12, 2016

We’re excited to bring you our first “What’s New” quarterly update, where you’ll find information about all the features released over the past quarter in one easy-to-navigate space. Without further ado, we invite you to visit

Get personal with profiles in Help Center

June 20, 2016

Thriving communities are built around people having real connections with each other. That’s why we’re introducing profiles to Help Center, making it possible for community members to share relevant information about themselves

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

June 13, 2016

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up, with self-service best practices

Better customer support through Zendesk and Google Apps for Work

June 2, 2016

The next step for any growing business is to manage customer relationships with a modern support software solution like Zendesk. That’s why we’re excited to announce a new integration with Google

A new source of customer feedback: Google Play and Zendesk

May 18, 2016

Google Play is a massive channel for customer engagement. Now with Zendesk, it can also be a big channel for customer support

SMS: The New, Old Channel for Customer Service

May 12, 2016

Be an early adopter and sign up for Zendesk’s new native SMS channel Early Access Program

Welcome to customer messaging at scale: Introducing Zendesk Message

April 12, 2016

For the last year, we’ve been taking a deeper look at how to create the best customer service software for the messaging channel, leading us to today’s announcement during the 2016 F8 conference.

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

March 23, 2016

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket at the start of a chat

See the customer journey more clearly: Introducing the Pathfinder app

March 18, 2016

The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which Help Center articles and community forum posts customers have already viewed

Let the machines do the learning: Introducing Satisfaction Prediction

March 15, 2016

Support agents have a lot on their plate. Agents must respond to a wide variety of questions, constantly flexing their problem-solving muscles, while also working to keep the customer satisfied

Answer your customer’s call with Basic Voice: Cloud-powered phone support available to everyone

March 15, 2016

If you were to step into a store on main street, you’d chat with the someone behind the counter for help. That immediate, personal interaction is the kind of positive support experience most businesses want