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When most people refer to a CRM (customer relationship management) they’re referring to software or a…
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…
There are a number of generic ways to grow a small business, such as managing your…
Chances are, your sales team isn’t in front of their computers all day, so they can’t…
With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales
Companies that are looking for integrated solutions for managing their customer’s experience often look to products…
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
A CRM is too essential to your business to risk failure. If you’re on the fence about whether to buy or build a CRM solution, consider these factors first.
The right CRM dashboard is essential in providing a visual overview of sales operations and highlighting if everything is on track or not. Dive into must-have elements for a CRM dashboard.
The upfront price might look great, but it's worth your time to figure out the true total cost of your CRM.
Take full control of your sales and customer data.
Today we release improvements to our Sell app for Zendesk Support, giving support agents deeper sales context when helping prospects and customers.
Today Sell is joining the Zendesk for Startups program offering qualifying startups two free seats of Zendesk Sell enterprise edition.
Today, we’re excited to relaunch Base as Zendesk Sell, the newest member of the Zendesk product family.
Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.
Companies are using chatbots to scale more and more. While chatbots are powerful engagement tools, they…
The best things in life are free - but not when it comes to technology. Here are just a few of the common restrictions that arise for free CRM users, what they will ultimately cost you and how to spot them upfront.
While constructing a customized CRM from the ground-up is certainly possible, companies that are dead-set on taking this route may be in for a little more than they bargained for.
If your CRM is not a value-add to your sales reps, they will not use it. Here’s a look at some of the most common UX mistakes CRM platforms make, and how to correct them.