Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 12
Article Fullscript’s best practices for scaling support operations
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
Article Considering customer service outsourcing? Ask these 4 questions first
In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
Article 12 big reasons why customer service training is important
Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.
Guide Conversational support made easy with Zendesk
Depending on the size of your support operations, it might seem easier to stick with a…
Article Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
Article Cultivating customer loyalty for long-term success
The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.
Article Drive revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
Article How to save time with customer service email templates
With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale
Article Your guide to customer service email management software
Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software
Guide What is customer acquisition?
Your customer service team can help turn prospects into new customers as well as keep existing ones happy
Article How Zendesk is transforming CX in 2020
We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine
Article Incoming integrations
In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them
Article 7 tips to avoid common pitfalls with AI in customer service
Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value
Article Internal collaboration: why and how to prioritize teamwork first
When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.
Guide Getting started with Sunshine
If you’ve ever called a company with a question, only to be bounced to different departments…
Article Why negative reviews could be the source of your next customer
Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation
Article The gift of productivity: 3 benefits of customer service team diligence
With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial
Article 6 tips for improving your business’ customer focus
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy
Article The benefits of building a customer community
When you give your customers a space to get to know each other, it empowers them…
White Paper Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…