Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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White Paper Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
White Paper Report: Simple solutions to the top CX challenges of 2020
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…
White Paper Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
White Paper Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…
Infographic Send a message—breaking barriers between customers and brands
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…
Article 5 ways to use a CRM to boost your business
Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage
Article Customer relationship management: a guide
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
Article 3 types of CRM: everything you need to know
Learn which CRM--collaborative, operational, or analytical--will help your business build better relationships with your customers
Article 5 ways to use a customer portal to foster more trustworthy customer relationships
As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus
Article The State of Digital Transformation In Financial Services, 2020
According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…
Article Benchmark Snapshot: Tracking the impacts of COVID-19 on CX
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
White Paper Better customer experiences with omnichannel engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of…
Article Why to consider customer service automation
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Article What is customer retention? 6 examples of strategies to retain customers
Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…
Article The intelligent contact center of the future
While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses
Article 10 common CRM problems and how to fix them
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
Article 7 questions every small business should ask when looking for a CRM
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
Article The complete guide to customer service
Customer service is the act of supporting customers in their discovery, use, optimization, and troubleshooting of a product or service.
Article 3 reasons support leaders can benefit from a sales CRM
To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support
Article Fullscript’s best practices for scaling support operations
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents