When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Setting up your customer support organization for success is the first step towards offering excellent customer…
Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.
Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
Discover the reports that help you better understand and improve the customer experience.
IVR technology can be a game changer for businesses. Discover what an IVR system is and how it creates better customer experiences.
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Find out why compassionate customer service matters, and what it can do for your business.
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Take an omnichannel approach to create seamless, reliable customer interactions.
Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.