Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Article 5 ways to use a CRM to boost your business
Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage
Article Customer relationship management: a guide
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
Article 3 types of CRM and how to choose the best one for your business
Learn which CRM--collaborative, operational, or analytical--will help your business build better relationships with your customers
Article 5 ways to use a customer portal to foster more trustworthy customer relationships
As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus
Article The State of Digital Transformation In Financial Services, 2020
According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…
Article Benchmark Snapshot: Tracking the impacts of COVID-19 on CX
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
White Paper Better customer experiences with omnichannel engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of…
Article Why to consider customer service automation
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Article What is customer retention? 6 examples of strategies to retain customers
Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…
Article The intelligent contact center of the future
While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses
Article 10 common CRM problems and how to fix them
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
Article 7 questions every small business should ask when looking for a CRM
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
Article The complete guide to customer service
Customer service is the act of supporting customers in their discovery, use, optimization, and troubleshooting of a product or service.
Article 3 reasons support leaders can benefit from a sales CRM
To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support
Article Fullscript’s best practices for scaling support operations
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
Article Considering customer service outsourcing? Ask these 4 questions first
In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
Article Customer service training: Why it’s essential and how to implement it
Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.
Guide Conversational support made easy with Zendesk
Depending on the size of your support operations, it might seem easier to stick with a…
Article Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
Article Customer loyalty definition, statistics, and tips
The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.