Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 16
Article Improve omnichannel support with modern call center software
Phone support has long been the anchor of the customer contact center, evolving from the legacy…
Article Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
Guide How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
Guide How to choose the best live chat software
Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…
Article Beyond “buy 10 get one free”: What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
Article Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
Guide 5 biggest gaps in customer service for midsize companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
White Paper 5 biggest gaps in customer service for small businesses
The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…
Article Values versus reality: surprising gaps in customer service
We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering
Article Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Article Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
Guide Optimize your self-service with the right metrics
Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…
Article Mastering change management
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
Article Making CX smarter and more personalized with Zendesk and AWS
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Podcast How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Article How your support team can nurture your community
As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience
Guide Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
Guide Make your work flow : 5 steps to scale your support operations
For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…
Article Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Article 3 top priorities in banking customer service
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits