Customer support
Tips to set agents up for success and deliver better customer service.
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Article
9 min read
How CX leaders across industries can flex their agility
The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Article
11 min read
Difference between WhatsApp and WhatsApp Business
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Article
9 min read
What is a 360 customer view? (+ 3 tips for creating your own)
Leverage data to create a 360 customer view and provide personalized experiences that will delight your audience.
Article
5 min read
What is customer goodwill? + 3 ways to build it
Start creating positive customer relations that will benefit your business’ bottom line.
Article
8 min read
How to optimize your knowledge base for SEO
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
Article
16 min read
Top 15 communication apps for customer service
Talk to customers like friends on the apps they know and love.
Article
6 min read
How KindWork trains and graduates underserved students into tech jobs
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
Article
5 min read
Give your agents the context they need to solve customer problems
With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.
Article
6 min read
Customer service vs. customer experience: Here’s the difference
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Article
6 min read
Start your summer with the right integrations
Here are the newest integrations from Zendesk to help your team provide great experiences.
Article
5 min read
How the ERC connects the landscape with people who can help save it
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
Article
6 min read
3 ways community forums benefit businesses
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
Article
5 min read
Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
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