When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
Learn which CRM--collaborative, operational, or analytical--will help your business build better relationships with your customers
As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus
According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
Designing a support experience that enables you to have natural conversations with your customers regardless of…
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…
While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
Customer service is the act of supporting customers in their discovery, use, optimization, and troubleshooting of a product or service.
To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.
Depending on the size of your support operations, it might seem easier to stick with a…
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…