Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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5 ways to use a CRM to boost your business Article

5 ways to use a CRM to boost your business

Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage

Customer relationship management: a guide Article

Customer relationship management: a guide

In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes

3 types of CRM and how to choose the best one for your business Article

3 types of CRM and how to choose the best one for your business

Learn which CRM--collaborative, operational, or analytical--will help your business build better relationships with your customers

5 ways to use a customer portal to foster more trustworthy customer relationships Article

5 ways to use a customer portal to foster more trustworthy customer relationships

As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus

The State of Digital Transformation In Financial Services, 2020 Article

The State of Digital Transformation In Financial Services, 2020

According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…

Benchmark Snapshot: Tracking the impacts of COVID-19 on CX Article

Benchmark Snapshot: Tracking the impacts of COVID-19 on CX

Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak

Better customer experiences with omnichannel engagement White Paper

Better customer experiences with omnichannel engagement

Designing a support experience that enables you to have natural conversations with your customers regardless of…

Why to consider customer service automation Article

Why to consider customer service automation

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

What is customer retention? 6 examples of strategies to retain customers Article

What is customer retention? 6 examples of strategies to retain customers

Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…

The intelligent contact center of the future Article

The intelligent contact center of the future

While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses

10 common CRM problems and how to fix them Article

10 common CRM problems and how to fix them

If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects

7 questions every small business should ask when looking for a CRM Article

7 questions every small business should ask when looking for a CRM

Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together

The complete guide to customer service Article

The complete guide to customer service

Customer service is the act of supporting customers in their discovery, use, optimization, and troubleshooting of a product or service.

3 reasons support leaders can benefit from a sales CRM Article

3 reasons support leaders can benefit from a sales CRM

To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support

Fullscript’s best practices for scaling support operations Article

Fullscript’s best practices for scaling support operations

When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents

Considering customer service outsourcing? Ask these 4 questions first Article

Considering customer service outsourcing? Ask these 4 questions first

In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible

Customer service training: Why it’s essential and how to implement it Article

Customer service training: Why it’s essential and how to implement it

Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.

Conversational support made easy with Zendesk Guide

Conversational support made easy with Zendesk

Depending on the size of your support operations, it might seem easier to stick with a…

Building and managing a virtual support team Article

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…

Customer loyalty definition, statistics, and tips Article

Customer loyalty definition, statistics, and tips

The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.