Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
6 min read
What is agent experience? (+ why it's good for customers, too)
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Article
5 min read
What are data silos? Why they’re a problem + how to fix your business silos
Data silos make life harder for support agents and customers alike. Learn how to free siloed data and improve CX.
Article
3 min read
Zendesk obtains HDS certification
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Article
9 min read
How to use Facebook Messenger for customer service
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Article
9 min read
5 ways to cultivate loyal customers through social media
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
Article
5 min read
Get your monthly integration fix here
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.
Article
3 min read
Zendesk legal terms update 2021
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Article
15 min read
What are customer profiles? A complete guide, examples, and free templates
Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.
Article
7 min read
How business texting can lead to better customer service
Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.
Article
8 min read
What does a customer service manager do? Key responsibilities and skills
Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.
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Article
8 min read
Supporting your customers starts with supporting your agents
With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.
Article
7 min read
Welcome to the integration station
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…
Article
8 min read
How to prioritize your CX budget
According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?
Article
6 min read
Self-service support: Why companies need it and how to do it right
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
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