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Tips to set agents up for success and deliver better customer service.


Latest stories

Article
4 min read

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

Article
3 min read

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Article
8 min read

Creating an FAQ page? Here's what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

Article
5 min read

Mass email marketing is not dead: tips for winning

Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails

Article
10 min read

What is CX and how has it changed in 2024?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.

Article
6 min read

How Ameelio serves a chronically under-served population using Zendesk

Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.

Article
10 min read

Customer self-service: what it is, why it's important, and how to get it right

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

Article
13 min read

What is a call center? Definition, types, and how they work

A call center is a team of customer service specialists who field phone calls from customers. Learn more about what it takes to create a modern call center that provides superior experiences.

Article
10 min read

Millennials vs. Gen Z: Differences in customer service expectations

They’re just one generation apart, but they think differently about customer service. Here’s how to tailor your customer service to millennials and Gen Z.

Article
10 min read

How to leverage data and personalization throughout the customer lifecycle

Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.

Article
13 min read

19 stellar FAQ page examples and how to create one (+ template)

FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.

Article
13 min read

Customer feedback: 7 strategies to collect and leverage it

Customer feedback is a goldmine of insights—if you know how to get it and use it well.

Article
5 min read

Never fear, integrations are here

Here are the newest integrations from Zendesk to help your team provide great experiences.

Article
23 min read

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

Article
8 min read

Want to be a call center representative? Here's what you need to know.

Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.

Article
12 min read

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

Article
13 min read

The ultimate guide to cloud computing for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

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